Swim Instructor and Customer Service Representative
2 weeks ago
Customer Service and Swim Instructor
Reports to:Deck Supervisor
FLSA Status:Non-Exempt
Summary:Promotes quality customer service and processes sales and registration transactions. Acts as the first point of contact for potential and current Goldfish customers, and is responsible for presenting a positive image for the company. Instructs students on water safety and proper swim techniques based on thorough knowledge of the Goldfish Swim School curriculum.
Duties and Responsibilities:- Answers telephones, responds to inquiries, takes messages and screens and directs phone calls in a professional manner.
- Processes student registrations using effective sales/customer service techniques.
- Resolves customer concerns/complaints using a professional approach.
- Assists members with purchases of merchandise and vending.
- Provides swim instruction based on the Goldfish Swim School curriculum.
- Evaluates students' progress, and completes required paperwork in a timely manner.
- Interacts with parents/guardians on the activities and development of students' swim skills.
- Acts as a GSS "ambassador" to ensure parental satisfaction.
- Reports accidents and incidents to management. Completes required documentation and paperwork.
- Fulfills other duties or responsibilities as assigned by the Employer.
High school diploma or GED is preferred, or currently in High School. Experience as a certified lifeguard, youth sports instructor/coach, camp counselor and/or childcare provider preferred.
Certificates and Licenses:Lifeguard, CPR/AED and First Aid certification preferred (Training Provided)
Work Environment:While performing this job, the employee is regularly exposed to heat and humidity. Noise level is usually moderate.
Benefits:- Leadership roles
- Flexible hours
- Great pay
- Valuable work experience
- Increased social opportunities
- Future references/referrals
- Ability to work with children
- Excellent interpersonal communication and organizational skills
- Must pass background examinations (included with training)
Full time is carrying a yearly schedule of 36+ hours. Additional benefits include: 40 hours PTO in addition to EST, Paid holidays if they fall on a day you would work (NY Day, Easter, Memorial Day, July 4, Labor Day, Thanksgiving, Christmas Eve, Christmas and NYE), $100 monthly stipend toward your medical insurance with monthly receipt. All benefits are offered after 90 days of employment. Compensation: $15.75 - $18.75 per hour
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