Swim Instructor and Customer Service Representative

2 weeks ago


Milford, Connecticut, United States Goldfish Swim School Full time
Job Title:

Customer Service and Swim Instructor

Reports to:

Deck Supervisor

FLSA Status:

Non-Exempt

Summary:

Promotes quality customer service and processes sales and registration transactions. Acts as the first point of contact for potential and current Goldfish customers, and is responsible for presenting a positive image for the company. Instructs students on water safety and proper swim techniques based on thorough knowledge of the Goldfish Swim School curriculum.

Duties and Responsibilities:
  • Answers telephones, responds to inquiries, takes messages and screens and directs phone calls in a professional manner.
  • Processes student registrations using effective sales/customer service techniques.
  • Resolves customer concerns/complaints using a professional approach.
  • Assists members with purchases of merchandise and vending.
  • Provides swim instruction based on the Goldfish Swim School curriculum.
  • Evaluates students' progress, and completes required paperwork in a timely manner.
  • Interacts with parents/guardians on the activities and development of students' swim skills.
  • Acts as a GSS "ambassador" to ensure parental satisfaction.
  • Reports accidents and incidents to management. Completes required documentation and paperwork.
  • Fulfills other duties or responsibilities as assigned by the Employer.
Education/Experience:

High school diploma or GED is preferred, or currently in High School. Experience as a certified lifeguard, youth sports instructor/coach, camp counselor and/or childcare provider preferred.

Certificates and Licenses:

Lifeguard, CPR/AED and First Aid certification preferred (Training Provided)

Work Environment:

While performing this job, the employee is regularly exposed to heat and humidity. Noise level is usually moderate.

Benefits:
  • Leadership roles
  • Flexible hours
  • Great pay
  • Valuable work experience
  • Increased social opportunities
  • Future references/referrals
Requirements:
  • Ability to work with children
  • Excellent interpersonal communication and organizational skills
  • Must pass background examinations (included with training)

Full time is carrying a yearly schedule of 36+ hours. Additional benefits include: 40 hours PTO in addition to EST, Paid holidays if they fall on a day you would work (NY Day, Easter, Memorial Day, July 4, Labor Day, Thanksgiving, Christmas Eve, Christmas and NYE), $100 monthly stipend toward your medical insurance with monthly receipt. All benefits are offered after 90 days of employment. Compensation: $15.75 - $18.75 per hour



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