Customer Service Representative

5 days ago


Milford, Connecticut, United States The UPS Store Full time

The UPS Store is seeking a highly skilled Customer Service Representative to deliver exceptional customer experiences in our retail locations. As a key member of our team, you will be responsible for receiving and processing packages for courier shipment, operating various equipment, and providing accurate information on our products and services.

Key responsibilities include:

  • Delivering outstanding customer service to walk-in customers and telephone inquiries
  • Practicing good listening skills with customers, team members, and leadership
  • Taking ownership of customer shipping needs and offering viable solutions
  • Learning all product and service offerings, alternative solutions, and industry trends
  • Operating equipment, software, and devices in an expert fashion and teaching others
  • Maintaining a clean, organized, and safe working environment

Requirements include:

  • High school diploma or GED
  • Strong computer skills, including Microsoft Office and Adobe Suites
  • Outstanding phone skills
  • Strong verbal and written communication skills, including spelling and math
  • Prompt, reliable, and responsible
  • Able to lift 40+ pounds

We are looking for a motivated and detail-oriented individual who is willing to learn and grow with our company. If you have a passion for delivering exceptional customer service and are looking for a challenging and rewarding role, we encourage you to apply.



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