Customer Service Representative
4 weeks ago
As a Teller and Customer Support Associate at TD Bank, you will play a key role in delivering exceptional customer experiences while processing everyday banking transactions with accuracy and efficiency. You will educate customers on TD's products and services, refer them to partners for specialized solutions, and ensure compliance with company guidelines and regulations.
Key Responsibilities:
Execute TD's Brand promise to customers by consistently delivering a legendary customer experience in the store
Perform customer transactions, including deposits, withdrawals, loan and safe deposit box payments, efficiently
Process cash transactions, such as cashing checks, verifying currency, balancing cash drawers, and night deposits, with a high level of accuracy
Respond to and resolve customer inquiries and concerns using standard procedures and escalating to management as necessary
Engage in lobby leadership by orchestrating customer flow, warmly welcoming customers, and guiding appropriately
Understand customer preferences for banking and educate them on self-service and digital options that meet their needs
Act as an advocate for the customer by conducting needs-based conversations, offering financial and digital solutions, and referring customers to appropriate partners for solutions
Make sound decisions and provide timely problem resolution, escalating more difficult issues to management
Requirements:
High school diploma or GED
6 months of work-related experience preferred, or equivalent demonstrated through volunteering, education, or military experience
Ability to work during operating hours, including weekends, evenings, and holidays as scheduled
Demonstrated customer service skills preferred
Strong organizational skills
Detail-oriented
Ability to function in a fast-paced and changing environment
Excellent communication skills with the ability to be concise, clear, and consistent
Physical Requirements:
Perform sedentary work continuously
Respond quickly to sounds occasionally
Sit continuously
Stand frequently
Walk occasionally
Move safely in confined spaces occasionally
Lift/carry under 25 lbs. occasionally
Concentrate for long periods of time continuously
Apply common sense to deal with problems involving standardized situations continuously
Read, write, and comprehend instructions continuously
Add, subtract, multiply, and divide continuously
About TD Bank:
TD Bank is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. We deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States, and around the world. Our colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities, and colleagues.
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