Customer Retention Specialist

7 days ago


New York, New York, United States RADAR Full time
About Us

RADAR is a leading technology company that provides location infrastructure for every product and service. We help companies like Panera, T-Mobile, and Zillow power location-based experiences across hundreds of millions of devices worldwide.

Founded in 2016, RADAR is headquartered in New York, NY. Our team has developed a cutting-edge platform that has been adopted by leading venture capital firms including Accel and Insight Partners.

Job Overview

We are seeking an experienced Customer Retention professional to join our growing team. As a key member of our organization, you will serve as a consultative business partner, helping customers maximize the value of their location-based initiatives.

This is a NYC-based position located at our headquarters in Union Square. You'll work from our office Monday-Thursday with the opportunity to WFH on Fridays.

The estimated annual salary for this position is $125,000, with performance bonuses and incentives available.

Key Responsibilities

  • Develop a deep understanding of the RADAR platform and related technical concepts to support customer implementations and facilitate value realization
  • Oversee email support inquiries, collaborate with internal teams to resolve technical issues, and escalate customer health risks to CS leadership
  • Ensure customer success and retention by building strong relationships and knowledge of your customers' organizations and goals
  • Proactively identify opportunities for customers to expand their usage of the RADAR platform and realize increased value over time

Requirements

  • 2+ years of customer success experience
  • Strong written and verbal communication skills
  • Exceptional organizational skills with a track record of meeting deadlines, coordinating projects from start to finish, and managing time thoughtfully across competing priorities
  • Goal-oriented mindset; you take initiative to get things done and are motivated by results
  • Eagerness to develop and expand technical expertise and domain knowledge
  • Customer success, project management and/or implementation experience, a plus
  • Experience working with retail, QSR or mobility customers, a plus

You'll be Working with:

  • Carly Pietrobono, VP of Customer Success
  • Coby Berman, COO and Co-Founder
  • Lily Zalla, Strategic Customer Success Manager
  • Our Sales and Solution Engineering teams
  • Our Engineering team

Benefits

  • Competitive compensation package and equity plan
  • Medical, dental, and vision plans with 100% premiums covered for you
  • 401(k) plan with a generous employer match
  • Unlimited PTO vacation policy
  • Paid parental leave
  • Weekly catered breakfast and lunch at our NYC office
  • Free CitiBike membership (if based in tri-state area)
  • Discounted Gympass memberships


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