Sales and Customer Retention Specialist

4 days ago


New York, New York, United States Disability Solutions Full time

We are seeking a highly skilled Sales and Customer Retention Specialist to join our team at Disability Solutions. In this role, you will be responsible for selling to State and Local accounts, renewing contracts, increasing customer satisfaction, and improving revenue while driving customer retention activity.

As a key member of our sales team, performance is evaluated on meeting sales expectations and maintaining a high level of job performance through various metrics focused on building the business.

Key Responsibilities:
  • New Sales Activities: Utilize contact list to call leads to generate sales opportunities, exceeding monthly sales, renewal, and churn target goals.
  • Welcome customers to T-Mobile and review service agreement, answer questions regarding service, and probe for additional business.
Account Management and Maintenance Activities:

Establish and cultivate customer relationships to drive sales and increase customer base.

Complete customer account maintenance resulting from account reviews, providing account analysis to determine up-sell and renewal offers.

Monitor and resolve customer issues, tracking individual account activity and results.

Extensive data entry, system navigation, and utilization required, including independent analysis and decision making related to information.

Accuracy and efficiency in data entry required.

Successfully completes continuous training to maintain knowledge of products, services, and sales approaches.

Uses automated knowledge system, as well as any training tools provided to deliver exceptional service to meet T-Mobile's productivity and quality standards.

Attains productivity and sales goals based on targeted metrics.

Meets/exceeds all departmental goals and business objectives.

Demonstrates positive and cooperative behavior with customers and coworkers.

Demonstrates personal leadership in consistently maintaining high standards for ethical and professional conduct.

Disburses adjustments and credits as appropriate within established limits and criteria.

The estimated salary for this position is $60,000 - $80,000 per year, depending on experience and location.



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