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Front Desk Manager

2 months ago

Durham North Carolina, United States Candlewood Suites Durham Full time
Job Summary:

The Night Auditor is responsible for the preparation and disposition of all Night Audit work. This role is responsible for the front desk operation during the overnight shift (typically 11pm-7am). Primary responsibilities include:

  • Registering guests and making reservations
  • Preparing daily reports
  • Balancing transactions
  • Conducting security walks
Responsibilities:

The Night Auditor will be responsible for:

  • Approaching all encounters with guests and associates in a friendly, service-oriented manner
  • Maintaining regular attendance and adhering to hotel standards
  • Maintaining high standards of personal appearance and grooming
  • Complying with hotel standards and regulations to ensure safe and efficient hotel operations
  • Initiating and completing the End of Day process
  • Running all reports as required for Food and Beverage audit
  • Completing the Night Audit checklist for computer procedures daily
  • Balancing the day's work, including movie revenue, telephone postings, valet, laundry, server's, and desk agent's paperwork
  • Maintaining cashiering responsibilities according to Front Office procedures
  • Maintaining Front Office computer system operation according to hotel standards
  • Fulfilling all Front Office functions between the hours of 11:00 p.m. and 7:00 a.m.
  • Following up to ensure periodic checks by the Midnight House Attendant are made of building and guest corridors to ensure all areas are locked and secured
  • Handling and following through on all guest requests daily from 11:00 p.m. until 7:00 a.m.
  • Following safety and emergency procedures according to hotel standards
  • Maintaining proper record keeping according to hotel standards
  • Being familiar with all hotel policies and house rules
  • Completing the initial direct bills daily and placing on the Property Accountant's desk; attaching all folio/banquet check back-up to the bills
  • Maintaining radio contact with other associates during entire shift
  • Having a working knowledge of security procedures
  • Ensuring associates are at all times attentive, friendly, helpful, and courteous to all guests, managers, and fellow associates
  • Preparing and distributing the Daily Flash Report as needed
  • Transferring the master or house accounts as necessary
  • Distributing work (i.e. revenue printouts, charge and paid folios, vouchers, and checks) as directed by S.O.P.'s
  • Training any new Night Auditors as requested by management
  • Running morning reports according to hotel procedures
  • Assigning delivery of newspapers daily
  • Delivering or assigning delivery of Express Check-Out's
  • Following up to ensure that nightly walk-through includes removal of all room service trays and straightening of pool and Jacuzzi area
  • Handling items for 'Lost and Found' according to the standard
  • Completing any reports as requested by management in a timely manner
  • Completing any miscellaneous duties as required (i.e. resetting Food and Beverage P.O.S. where necessary, distribution of credit 'Watch List', and preparation of daily revenue summary)
  • As applicable to the hotel, assisting guests with food orders and serving food and beverage items to guests in a friendly, professional, and timely manner; demonstrating suggestive selling techniques and maintaining a clean, organized environment for guests
  • Attending meetings as required by management
  • Performing any other duties as requested by the Guest Services Manager or any other member of management