Front Desk Supervisor

1 week ago

Durham, United States Ennismore Full time

If you love saying YES and enjoy engaging with the community by leading with ART, 21c Museum Hotels is one of the pioneering examples of bridging the worlds of art and hospitality. We combine a multi-venue contemporary art museum, boutique hotel and a chef driven restaurant to create a unique and welcoming opportunity.

Come join our Flock

Job Description

Title: Front Desk Supervisor - Durham

Reports To: Front Office Manager/Rooms Manager

Supervises: Front Desk Agents, Valets

General Purpose: The Front Desk Supervisor handles internal and external guest issues, in the absence of the manager. Operating primarily from the front desk, this position ensures all front desk and valet functions are completed accurately and efficiently and sees that any major guest complaints or employee complaints are properly communicated and documented to the management staff. The Front Desk Supervisor also acts as a liaison between Front Desk, Housekeeping, and Engineering, and ensures that all requests to these departments are fulfilled within a timely manner.

Specific Responsibilities

  • Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. Manages front office and valet staff during appropriate shifts.

  • Oversees all day to day operations of Front Desk and Valet staffs, insuring that all established front office and hotel policies are followed.

  • Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guests are satisfied and in rooms as requested.

  • Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the suite for the next sell.

  • Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.

  • Courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue.

  • Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on telephone.

  • Operates the PBX equipment by answering incoming calls within two (2) rings, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service.

  • Maximizing revenue in each phone, desk, or valet transaction.

  • Controls cash transactions at the front desk or valet area and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.

  • Maintains a friendly, cheerful and courteous demeanor at all times.

  • Performs other duties as assigned, requested or deemed necessary by management.


  • Processes all guest mail, messages and faxes by receiving, sorting, notifying and distributing to mailboxes and to guests in order to ensure the information is received by the guests in the most timely and accurate method possible.

  • Reviews all guest issues, contacts appropriate department for resolution, determines recovery, follows up with guest, and maintains log of the incident. Reports issues to manager, escalating immediately when appropriate.

  • Contributes and maintains established information and communication sources such as department and front desk log books in order to enhance department communications and operations.

  • Ensures that the AM shift and PM shift sheet is completed each day.

  • Other duties as assigned by your supervisor or manager.




Qualifications

  • Know standard cash handling procedures and knowledge of computerized cash register systems.

  • Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills.

  • Must be fluent in English.

  • Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing.

  • Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.

  • Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks.

  • Standard office equipment including but not limited to: telephone, copier, POS, PC, fax machine, and PBX system.

Additional Information

All your information will be kept confidential according to EEO guidelines. 21c Museum Hotels is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristic. The EEO is the Law poster is available here:

  • Front Desk Supervisor

    3 weeks ago

    Durham, United States Accor North America Full time

    Title: Front Desk Supervisor - Durham Reports To: Front Office Manager/ Rooms Manager Supervises: Front Desk Agents, Valets General Purpose: The Front Desk Supervisor handles internal and external guest issues, in the absence of the manager. Operatin Front Desk, Supervisor, Operations, Reservations, Customer Service, Office Manager

  • Front Desk Supervisor

    7 days ago

    Durham, North Carolina, United States 21c Museum Hotels Full time

    Job Title: Front Desk SupervisorJob Summary:We are seeking a highly organized and customer-focused Front Desk Supervisor to join our team at 21c Museum Hotels. As a Front Desk Supervisor, you will be responsible for ensuring the smooth operation of the front desk, providing exceptional guest service, and leading a team of front desk agents.Key...

  • Front Desk Supervisor

    2 days ago

    Durham, North Carolina, United States Ennismore Full time

    Job Title: Front Desk SupervisorAbout the Role:We are seeking a highly organized and customer-focused Front Desk Supervisor to join our team at 21c Museum Hotels. As a key member of our front office team, you will be responsible for ensuring seamless guest experiences, managing front desk operations, and providing exceptional customer service.Key...

  • Front Desk Supervisor

    7 days ago

    Durham, North Carolina, United States AccorHotel Full time

    Job Title: Front Desk SupervisorAt 21c Museum Hotels, we're looking for a skilled Front Desk Supervisor to join our team. As a key member of our front office team, you'll be responsible for ensuring seamless guest experiences and providing exceptional customer service.Key Responsibilities:Manage front desk and valet operations, ensuring efficient and...

  • Front Desk Operations Manager

    3 weeks ago

    Durham, North Carolina, United States Accor North America Full time

    Front Desk Supervisor Job SummaryTitle: Front Desk Supervisor - Durham Reports To: Front Office Manager/ Rooms Manager Supervises: Front Desk Agents, ValetsJob Purpose: The Front Desk Supervisor is responsible for handling internal and external guest issues in the absence of the manager. This role oversees the Front Desk operations, ensuring seamless guest...

  • Front Desk Supervisor

    3 weeks ago

    Durham, North Carolina, United States 21c Museum Hotels Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Desk Supervisor to join our team at 21c Museum Hotels. As a key member of our front office team, you will be responsible for providing exceptional customer service, managing front desk operations, and ensuring a seamless guest experience.Key ResponsibilitiesCustomer Service: Respond to guest...

  • Front Desk Operations Manager

    3 weeks ago

    Durham, North Carolina, United States Accor North America Full time

    Job Summary: We are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Accor North America. As a key member of our front office team, you will be responsible for handling internal and external guest issues, providing exceptional customer service, and ensuring a seamless guest experience.Key Responsibilities:Manage front desk...

  • Front Desk Representative

    5 days ago

    Durham, North Carolina, United States Summit Hospitality Incorporated Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Desk Agent to join our team at Summit Hospitality Incorporated. As a Front Desk Agent, you will be responsible for providing exceptional customer service to our guests, handling daily operations, and ensuring a seamless experience for all visitors.Key ResponsibilitiesProvide customer service to...

  • Front Desk Representative

    3 weeks ago

    Durham, North Carolina, United States Summit Hospitality Group Full time

    {"Job Title": "Front Desk Agent", "Job Type": "Full-time", "Description": "At Summit Hospitality Group, we are seeking a highly skilled Front Desk Agent to join our team. As a Front Desk Agent, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.Responsibilities:* Provide...

  • Front Desk Representative

    2 weeks ago

    Durham, North Carolina, United States Summit Hospitality Group Full time

    Job SummaryThe Front Desk Agent for Summit Hospitality Group is responsible for delivering exceptional guest experiences while managing daily hotel operations.Key ResponsibilitiesProvide personalized service to guests, addressing their needs and concerns in a timely and professional manner.Process guest arrivals and departures, ensuring accurate and...

  • Front Desk Coordinator

    2 days ago

    Durham, North Carolina, United States Durham Public Schools Full time

    Job Title: Front Desk ReceptionistWe are seeking a highly organized and detail-oriented Front Desk Receptionist to join our team at Durham Public Schools.Job Summary:The Front Desk Receptionist will provide exceptional customer service to students, parents, and staff, while maintaining a professional and welcoming atmosphere in the front office.Key...

  • Front Desk Representative

    3 days ago

    Durham, North Carolina, United States Summit Hospitality Incorporated Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Desk Agent to join our team at Summit Hospitality Group. As a Front Desk Agent, you will be responsible for providing exceptional customer service to our guests, handling daily operations, and ensuring a smooth and efficient check-in and check-out process.Key ResponsibilitiesProvide customer...

  • Front Desk Agent

    1 week ago

    Durham, United States Ennismore Full time

    If you love saying YES and enjoy engaging with the community by leading with ART, 21c Museum Hotels is one of the pioneering examples of bridging the worlds of art and hospitality. We combine a multi-venue contemporary art museum, boutique hotel and a chef driven restaurant to create a unique and welcoming opportunity.Come join our Flock!Job...

  • Front Desk Representative

    1 week ago

    Durham, North Carolina, United States Summit Hospitality Group Full time

    Job SummaryThe Front Desk Agent is responsible for providing exceptional customer service to guests, ensuring a memorable experience at our hotel. This role involves conducting daily operations, interacting with guests, and maintaining a high level of professionalism.Key ResponsibilitiesProvide personalized service to guests, addressing their needs and...

  • Front Desk Representative

    2 days ago

    Durham, North Carolina, United States Island Hospitality Full time

    Job Title: Front Desk AgentWe are seeking a highly motivated and customer-focused Front Desk Agent to join our team at Island Hospitality. As a key member of our front desk operations, you will be responsible for providing exceptional guest service, managing front desk operations, and being a point of reference for our guests and vendors.Key...

  • Front Desk Representative

    4 weeks ago

    Durham, North Carolina, United States Island Hospitality Management Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Front Desk Agent to join our team at Island Hospitality Management. As a key member of our front desk operations, you will be responsible for providing exceptional guest service, managing front desk operations, and being a point of reference for our guests and vendors.Key ResponsibilitiesGuest...

  • Front Desk Representative

    2 weeks ago

    Durham, North Carolina, United States Summit Hospitality Group Full time

    Job SummaryThe Front Desk Agent for Summit Hospitality Group is responsible for delivering exceptional guest experiences while managing daily hotel operations.Key ResponsibilitiesProvide personalized service to guests, addressing their needs and concerns in a timely and professional manner.Process guest arrivals and departures, ensuring accurate and...

  • Front Desk Representative

    3 weeks ago

    Durham, North Carolina, United States Dimension Hospitality Full time

    Job SummaryDimension Hospitality is seeking a highly skilled and customer-focused Front Desk Representative to join our team. As a key member of our front office staff, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable experience from check-in to check-out.Key Responsibilities:Guest Check-In/Check-Out:...

  • Front Desk Administrative Assistant

    14 hours ago

    Durham, North Carolina, United States Morse Clinic of Durham, PC Full time

    Job Title: Front Desk Administrative AssistantReports To: Program DirectorSummary: We are seeking a highly organized and detail-oriented Front Desk Administrative Assistant to join our team at Morse Clinic of Durham, PC. The successful candidate will be responsible for providing exceptional patient service, managing front desk operations, and supporting the...

  • Front Desk Administrative Coordinator

    2 weeks ago

    Durham, North Carolina, United States Morse Clinic of Durham, PC Full time

    Job Title: Front Desk Administrative AssistantReports To: Program DirectorSummary: We are seeking a highly organized and detail-oriented Front Desk Administrative Assistant to join our team at Morse Clinic of Durham, PC. The successful candidate will be responsible for providing exceptional patient service, managing front desk operations, and supporting the...