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Technical Support Specialist

2 months ago

Chillicothe Ohio, United States Pixelle Specialty Solutions Full time
Job Summary

We are seeking a highly skilled Quality Assurance Manager to join our team at Pixelle Specialty Solutions. This is a critical role that requires a strong background in quality management, technical support, and leadership.

Key Responsibilities
  • Provide technical support for product quality and consistency, working closely with production teams to ensure adherence to product specifications and customer expectations.
  • Maintain the mill's Quality Management System and FDA/GMP documentation, ensuring compliance with regulatory requirements.
  • Work with corporate Product Stewardship to become a subject matter expert on FDA compliance, GMP's, and product composition reporting.
  • Facilitate open communication with various Pixelle locations regarding best practices, test methods, lab equipment, quality control procedures, and visual standards required to meet customer's quality expectations.
  • Ensure adherence to product specifications and satisfaction of customer's expectations on product consistency.
  • Provide leadership for the Quality Assurance personnel to ensure safety expectations are met, housekeeping is maintained, daily work tasks are performed, and compliance with SOP's are maintained.
  • Manage all aspects of the Paper Test Lab equipment, including vendor interface, maintenance, budgeting, replacement, evaluation, calibration, and verification of test lab equipment, and ensure correct inventory and cost of lab supplies.
  • Support and respond to Sales, Customer, and Customer Service requests in support of Chillicothe's Technical Field Services team, ensuring a smooth communication channel between customer expectations and Pixelle manufacturing performance.
  • Advise Production Line Superintendents of quality assurance actions to be taken, create and maintain specification documentation, and respond to customer questionnaires.
  • Ensure the Certificate of Analysis (COA) system accurately provides customers the information they require.
  • Monitor process capability of current grade portfolio and conduct periodic specification reviews to recommend specification changes to the Production teams to reduce waste, cost, and product variation.
  • Develop productive relations and partner with Quality counterparts at strategic customers, conducting periodic reviews to proactively ensure the Mill's internal systems align with their needs.
  • Maintain knowledge of printing processes and converting operations utilized by customers, and support the Technical Field Services team on-site troubleshooting and complaint analysis, jointly deciding the disposition of off-quality product with production.
  • Work with mill production personnel and supervision in providing necessary testing services, quality control procedures, product measurement device calibrations, and advise in the areas of product, process, and raw material control.
  • Identify and report quality issues and performance shifts at the morning production meeting, supporting operations in providing product disposition when the extent of an issue is not sufficiently defined.
  • Understand and work closely with the process owners of the Mill's visual inspection systems to continuously improve product consistency.
Requirements
  • Possess a strong background in quality management, technical support, and leadership.
  • Passionate about product quality and consistency, with courage to speak for the customer.
  • Possess project management skills with ability to drive results through data analysis and justification.
  • Possess effective prioritization, organization, influencing, and communication skills.
  • Maintain effective communications and working relationships with all mill personnel and customers.
  • Possess ambulatory capabilities to move freely about the mill in carrying out responsibilities.
  • Computer skills: Proficient or ability to become proficient at Mini-Tab, Microsoft applications, and various other computer applications required to fulfill position responsibilities.
  • Work beyond normal work schedule as necessary to fulfill position responsibilities.
  • Work weekend duty; current rotation is 1 in 8 weekends.