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Senior Client Account Manager AZ

2 months ago

Phoenix, Arizona, United States Swift Transportation Full time

Elevate Your Career

At Swift Transportation, our most valuable asset is OUR PEOPLE. We are committed to excellence and strive to deliver our best every day.

We foster a culture of learning and create an environment grounded in safety, integrity, and mutual respect.
We consider ourselves a family where every voice matters and plays a crucial role in our collective success and the success of our drivers.

Your insights and perspectives are valued at Swift Transportation. We recognize you as the subject matter expert, and we empower you to innovate and implement ideas that serve the best interests of the organization.

Join us in being part of something larger. Be a part of the leading full truckload carrier in the nation. Be a part of Swift Transportation.


Key Responsibilities:

What you will be doing:


  • Provide strategic direction to National Customer Account teams with a focus on enhancing profitability.
  • Lead national customer account teams with a vision for success.
  • Facilitate career growth through meaningful work assignments and training opportunities.
  • Manage resources effectively to ensure adequate staffing, equipment, and communication capabilities.
  • Develop innovative solutions while crafting customer strategies.
  • Gather customer insights from various sources.
  • Deliver insights and foresights for both clients and internal initiatives.
  • Analyze customer data to uncover trends, statistics, and issues.
  • Generate concise and actionable insights derived from data analysis.
  • Identify patterns in customer satisfaction, both positive and negative.
  • Stay informed about industry trends and technological advancements.
  • Proactively assist others in achieving the organization's goals.

Qualifications:

What you need to bring:


  • 5+ years of experience in customer service, customer relations, or sales is required.
  • 2 years of leadership experience in customer service, customer relations, or sales is required.
  • Previous experience in the transportation sector is essential.
  • A Bachelor's degree in business or an equivalent combination of education and experience is required.
  • Demonstrated ability to exercise sound judgment and discretion while crafting solutions and resolving complex issues.
  • Ability to lead, influence, and motivate employees across diverse and dynamic environments.
  • Exceptional interpersonal, decision-making, and analytical skills with a creative approach to problem-solving.
  • Strong negotiation skills and effective decision-making capabilities.
  • Experience in preparing and delivering compelling presentations that influence and build coalitions for key initiatives.
  • Robust analytical skills are essential.

What We Offer:

We provide a competitive starting salary based on experience and geographic location.

Potential bonus opportunities based on company performance.

Opportunities to engage in community service and give back to local communities.


Comprehensive Benefits Package includes:

  • 401(K)
  • Medical, Dental, Vision, Disability, Supplemental, and Life Insurance
  • Paid Time Off
  • Employee Stock Purchase Plan

The Company is an equal employment opportunity employer. Our policy prohibits unlawful discrimination against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information, or any other consideration made unlawful by applicable laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories.