Senior Desktop Manager Position

4 days ago

Phoenix, Arizona, United States Maricopa County, AZ Full time
About the Position

We are seeking a highly skilled Senior Desktop Manager to join our team at Maricopa County, AZ. As a key member of our Enterprise Technology department, you will play a critical role in enhancing the end-user experience across our diverse agencies and departments.

Key Responsibilities
  • Oversee the management and optimization of desktop equipment and services to ensure our IT infrastructure supports the needs of our organization.
  • Lead strategic and operational planning for the team, fostering a culture of innovation and efficiently allocating resources to achieve organizational objectives.
  • Develop, publish, and analyze metrics from the service management system, tracking service levels and key performance indicators (KPIs) to drive continuous improvement initiatives.
  • Collaborate with other IT groups and departments to ensure seamless service quality and delivery, acting as a key partner in integrating and coordinating IT efforts across the organization.
Requirements
  • Five years of experience administering, configuring, managing, installing, and troubleshooting enterprise-level environments, including two years of experience supervising a technical support team.
  • Technical experience working with Active Directory (AD) and enterprise endpoint management platforms such as Microsoft InTune/SCCM, Workspace1, Symantec Endpoint Protection (SEP), Data Loss Prevention (DLP) Services, and Endpoint encryption services.
  • Experience working with virtual desktop solutions (VMware Horizon) and managing hardware and software inventory.
  • Bachelor's degree in computer science, information technology, computer information systems, or a closely related technology field.
What We Offer
  • Work with a greater purpose, making a lasting impact on the future of technology at Maricopa County.
  • Tuition reimbursement and opportunities for growth and development within Maricopa County.
  • Low-cost, high-value healthcare for you and your qualifying dependents.
  • Paid vacation, sick time, and parental leave.
  • Extensive wellness program, including healthcare premium discounts.
  • Employee discounts for goods and services.
How to Apply

Only the most qualified candidates will be considered. Please submit your online application, and we will contact you primarily through email and your Workday online application profile. Must pass a pre-employment background and/or fingerprint investigation as required by statute or policy, including drug and alcohol testing requirements for positions designated as safety-sensitive.

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