Sales and Events Coordinator

20 hours ago


Grand Rapids, Michigan, United States Amway Grand Plaza Hotel Full time
Job Summary

We are seeking a highly organized and detail-oriented Sales and Events Receptionist to join our team at the Amway Grand Plaza Hotel. As a key member of our Sales and Catering department, you will be responsible for providing exceptional customer service and administrative support to our clients and guests.

Key Responsibilities
  • Provide administrative assistance to Sales Managers, including handling client requests and communicating with managers as needed.
  • Greet guests and answer phone calls promptly and professionally.
  • Create and update internal bookings for the Flannery Meeting Room.
  • Complete supplementary tasks as assigned by managers.
  • Participate in our aggressive hospitality program, greeting guests with warmth and enthusiasm, and being attentive to their needs.
  • Train on and operate Delphi Meeting systems for AGPH and CITY Meeting systems for Marriott properties.
  • Practice safety standards and report any unsafe conditions.
  • Provide fast and courteous service to our guests, maintaining a well-organized work area.
  • Conduct yourself in a professional manner at all times as a goodwill ambassador of the AGPH to ensure guest satisfaction.
Requirements
  • Be detail-oriented and able to multi-task.
  • Have knowledge of the hotel layout, products, services, amenities, and history.
  • Possess strong written and verbal communication skills.
  • Proficient in Microsoft Office, Excel, and experience with Delphi a plus.
  • Show professional, reliable, and organizational skills.
  • Ability to work Monday through Friday, 8:30am – 5:00pm and willingness to work outside these hours when necessary.
What We Offer

We offer a competitive salary, full benefits (medical, dental & vision), 401K, DailyPay, paid vacation, discounted downtown parking, free employee meals, hotel and restaurant discounts, and more.



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