Sales Support Coordinator
1 week ago
Sales Coordinator
Job Category: KPM Requisition Number: SALES01670
Job Overview
Kawasaki Precision Machinery, a division of Kawasaki Heavy Industries, Ltd., is seeking a dedicated Sales Coordinator to join our team. This full-time position offers a comprehensive benefits package, including a 401K with immediate vesting.
Position Summary
The Sales Coordinator plays a crucial role in managing order fulfillment for designated OEMs (Original Equipment Manufacturers) and distributors. Key responsibilities encompass inside sales, demand forecasting, quotation preparation, order processing, and delivery oversight. A thorough understanding of Kawasaki's customer service protocols and product offerings is essential for providing prompt and precise assistance to our clients.
Key Responsibilities
- Gather parts volume data from clients and generate a rolling forecast spanning 6-18 months on a monthly basis.
- Address customer service inquiries and propose innovative solutions to resolve issues.
- Regularly present forecasts to leadership and Sales Managers.
- Respond to customer requests for quotes efficiently.
- Maintain and update customer information within the CRM system as required.
- Possess a fundamental understanding of product specifications as outlined in company literature.
- Assist in soliciting customer forecasts monthly, which aids Purchasing in formulating an inventory strategy to meet delivery expectations.
- Continuously assess and adjust inventory mix, considering dynamic customer forecasts, sales history, target inventory levels, and internal usage within the National Service Center (NSC).
Order Processing & Delivery Management
- Process customer purchase orders accurately.
- Determine the optimal order fulfillment strategy based on current stock, factory lead times, or conversions by NSC.
- Confirm order details, including pricing and delivery timelines, with customers, and expedite orders as necessary.
- Inform Sales Managers of significant new orders and any potential delivery challenges.
- Assist Sales Managers in compiling monthly sales reports.
Education and Experience Requirements
A high school diploma or GED is required, along with a minimum of 4 years of experience in customer interaction, preferably within a corporate setting. The ideal candidate will excel in building strong customer relationships and possess knowledge of P21 or ERP systems. Familiarity with Kawasaki Precision Machinery's product line is advantageous.
Skills and Qualifications
Strong attention to detail, the ability to multitask, and excellent verbal and written communication skills are essential for success in this role.
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