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Academic Success Advisor

2 months ago

Pasadena, California, United States InsideHigherEd Full time
Job Overview:

POSITION SUMMARY:

The Academic Success Advisor offers proactive, tailored, and comprehensive support to undergraduate students, ensuring their advancement through academic, career, and skill development opportunities throughout their educational journey. By employing a case management strategy, advisors significantly enhance the undergraduate student experience, contributing to improved retention, persistence, graduation rates, and post-graduation prospects. Advisors assist students in navigating their college experience and overcoming challenges by connecting them with relevant resources and helping them identify internships, employment, or other opportunities that foster their success.

SUPERVISION RECEIVED:

The individual performs a variety of routine tasks within established guidelines and receives detailed instructions for new projects and assignments.

KEY RESPONSIBILITIES:

  • Collaborate closely with the Managing Director and other stakeholders to devise and implement strategies that bolster enrollment, persistence, and overall success in alignment with the institution's goals.
  • Maintain a year-round caseload of students, which includes creating and updating personalized success plans, detailed coaching documentation, and tracking retention and persistence forecasts.
  • Guide students throughout their undergraduate journey in conjunction with their Academic and Faculty Advisors, equipping them with the necessary resources to achieve their academic objectives.
  • Provide programming, support, resources, and outreach tailored to students from special populations.
  • Cultivate supportive and proactive relationships that enable the advisor to challenge, support, and counsel students, fostering a trusting environment where they can express their thoughts, aspirations, concerns, and interests.
  • Instruct an introductory college course each term.
  • Undertake additional responsibilities as assigned to enhance the quality of programs that meet institutional goals.

ESSENTIAL KNOWLEDGE, SKILLS, AND ABILITIES:

KNOWLEDGE:

  • Proven understanding and experience with higher education issues related to retention, persistence, student success, and academic support, particularly for adult learners at Hispanic Serving Institutions.
  • Familiarity with best practices for engaging diverse student populations, especially addressing the unique needs of Hispanic and first-generation college students.
  • Awareness of effective strategies for promoting diversity, equity, and inclusion on college campuses, ideally within an HSI or other Minority Serving Institution.

SKILLS:

  • Bilingual (English/Spanish) preferred: Proficiency in reading, writing, and communicating in both languages is highly desirable.
  • Exceptional oral, written, analytical, interpersonal, decision-making, and problem-solving skills.
  • Strong interpersonal abilities; adept at demonstrating patience and professionalism in all interactions.
  • Highly skilled in managing sensitive and confidential information while respecting the diverse backgrounds and learning styles of adult students.
  • Proficient in intercultural communication and cultural competency to collaborate effectively with a diverse group of students, faculty, and staff.
  • Competent in using academic office technologies, including Microsoft Office, CRM systems, and student success software.

ABILITIES:

  • Ability to communicate professionally, both orally and in writing, in various settings with students, faculty, staff, and other stakeholders.
  • Capacity to prioritize tasks effectively to meet deadlines while managing multiple responsibilities.
  • Proficient in organizing and maintaining recordkeeping systems and procedures.
  • Ability to analyze and interpret data effectively.
  • Flexibility to work evenings and weekends as needed, along with the ability to travel when required.
  • Access to reliable transportation for attending events.

POSITION QUALIFICATIONS:

Education:

  • A Master's degree in education, counseling, psychology, student affairs, or a related field is required.

Experience:

  • A minimum of 2 years of experience in providing educational programs or services, professional advising, or student success initiatives for undergraduate adult learners.
  • Previous experience working with Latinx and underserved populations is essential.
  • Experience in event planning and management for various program formats (in-person, hybrid, and virtual).
  • Proven ability to facilitate collaboration across curricular and co-curricular departments.
  • Demonstrated commitment to advancing diversity, equity, and inclusion, and promoting social justice.
  • Sensitivity to and understanding of the diverse academic, socioeconomic, cultural, and ethnic backgrounds of students.

WORKING CONDITIONS:

  • Office environment with a typical temperature of 70 degrees.
  • Noise levels range from quiet to moderately noisy.

COMPENSATION & BENEFITS:

This position offers a competitive salary and benefits package, including generous paid time off, medical and dental insurance, life and disability insurance, a retirement plan with employer contributions, and tuition reimbursement.

Pacific Oaks is an Equal Opportunity Employer committed to fostering a diverse and inclusive work environment.