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Customer Relationship Manager

2 months ago

San Francisco, California, United States Citibank Full time
Job Summary

The Personal Banker SAFE Act is an entry-level position responsible for assisting in the execution of sales, products, or service activities in coordination with the customer service team.

The overall objective of this role is to foster relationships with customers to build loyalty and to help increase sales to individual consumer clients.

Key Responsibilities
  • Work with business credit requests less than $250K, recognize/refer larger lending opportunities and cross-sell treasury and related small business products.
  • Build referral business opportunities through Centers of Influence (COIs) and the Member Get Member (MGM) Program.
  • Assist in strategies to grow the small business client and implement appropriate sales plans to target Book of Business customers.
  • Deliver client services/outbound calls/inbound calls to acquire new relationships and deepen existing relationships through the cross-sell of relevant products and services while delivering remarkable client experience.
  • Provide Tellers and other branch staff with coaching and guidance on products and special programs, identifying client needs, and providing appropriate referrals.
  • Recognize transaction needs of clients, educate clients on all service and digital channels and leverage technology/marketing tools available to uncover opportunities, and present product offers/financial solutions.
  • Understand and comply with Citibank policies, standards, and procedures.
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients, and assets, by driving compliance with applicable laws, rules, and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct, and business practices, and escalating, managing, and reporting control issues with transparency.
Requirements
  • 0-2 years of relevant experience.
  • Previous banking, retail, or sales experience preferred.
  • Knowledge of Smart Banking tools and technologies.
  • NMLS registration; Safe Act compliant.
  • Consistently demonstrates clear and concise written and verbal communication skills.
Education

Bachelor's Degree/University degree or equivalent experience.

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Work Schedule

Monday thru Friday 9:30am-5:30pm.

Job Details
  • Job Family Group: Consumer Sales
  • Job Family: Branch Sales
  • Time Type: Full time
  • Primary Location: San Francisco, California, United States
  • Location Full Time Salary Range: $61, $85,520.00
Citi Benefits

Citi offers competitive employee benefits, including:

  • medical, dental & vision coverage;
  • 401(k);
  • life, accident, and disability insurance;
  • and wellness programs.

Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays.

For additional information regarding Citi employee benefits, please visit Available offerings may vary by jurisdiction, job level, and date of hire.