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IT Support Specialist

2 months ago

Allentown, Pennsylvania, United States ABARTA Coca-Cola Beverages Full time
About the Role

ABARTA Coca-Cola Beverages is a family-owned company that values diversity and individuality. We are committed to being a visible and engaged partner to our customers and communities. As an IT Support Analyst, you will be part of a team that provides technical assistance and support to our distribution centers throughout Pennsylvania.

Key Responsibilities
  • Provide Level 1 desktop support via our Service Desk, analyzing and resolving remote problems.
  • Offer Level 2 desktop field support directly onsite for client problem resolution.
  • Manage helpdesk requests through our company's helpdesk request system.
  • Evaluate and escalate unresolved helpdesk tickets/issues to the next level of support.
  • Utilize software distribution tools and standard desktop support tools.
  • Collaborate with vendor support contacts to resolve technical problems.
  • Swap out or maintain desktop or laptop PC hardware, software, components, or peripherals.
  • Maintain assets, adding, deleting, and updating, using an asset management tool.
  • Support Warehouse handheld devices and bar code scanners.
  • Support company mobile devices, including iOS and Android.
  • Support network printers.
  • Participate in On-Call rotation, consisting of one week per month.
  • Ability to lift 25-50 pounds.
  • Able to climb a ladder up to 8 feet off the ground.
Requirements
  • Associates degree in IT or equivalent applicable experience.
  • Experience in desk-side support for end users.
  • Excellent customer service skills, interpersonal skills, and telephone etiquette.
  • Ability to travel to distribution centers throughout Pennsylvania on an as needed basis.
  • Intermediate knowledge of computer hardware and peripherals, installation, and repair.
  • Experience troubleshooting basic network, hardware, software, and printer problems.
  • Previous experience with Windows 7, 8, and 10 operating systems.
  • Experience imaging and re-imaging Windows.
  • Previous experience supporting Honeywell CT 40 and CK65 devices is desired but not required.
Additional Information

ABARTA Coca-Cola Beverages, LLC applicants must submit to a background verification process prior to commencing employment with the company. Employment with ABARTA Coca-Cola Beverages, LLC is contingent on a pre-employment background check, which may include drug screening, driving records, and will be evaluated according to ABARTA Coca-Cola Beverages, LLC guidelines to determine eligibility for this position. ABARTA Coca-Cola Beverages, LLC is an Equal Opportunity Employer Minorites/Women/Veterans/Disable/Sexual Orientation/Gender Identity.