Audio Visual Operations Engineer

2 weeks ago

Los Gatos, California, United States Netflix Full time

About Netflix
Netflix stands as a premier global entertainment platform, boasting 278 million subscribers across more than 190 nations, indulging in a diverse array of TV shows, films, and games in various genres and languages. Our members enjoy the freedom to play, pause, and resume their viewing experience anytime, anywhere, with the flexibility to modify their plans as needed.

Position Overview
The Netflix Technology Services team is committed to enhancing employee productivity through seamless technological experiences. We are in search of a skilled and adaptable Audio Visual Operations Engineer to join our team. This role demands a high level of flexibility and prompt responsiveness to ensure the efficient operation of our services. As an Audio Visual Engineer, your main focus will be on managing the global AV experience in conference rooms. Our goal in AV Operations is to enhance user collaboration, communication, and productivity by identifying user AV needs, proactively testing innovative technological solutions, and analyzing ticket data to minimize friction. We provide the necessary tools, guidance, and support to ensure an optimal experience. We value the ability to quickly adapt to new technologies and implement them effectively.

Key Responsibilities:

  • Utilize data to identify and resolve inefficiencies in AV systems.
  • Work closely with the support team to recognize trends, identify root causes, and refine designs for improved stability.
  • Install and maintain various audio-visual equipment, including displays, projectors, cameras, and microphones.
  • Consult with stakeholders to troubleshoot issues and fulfill AV requirements.
  • Create and maintain documentation and processes to enhance user experience and promote self-service.
  • Manage the inventory of AV equipment across our facilities.
  • Oversee vendor management, particularly with AV Integrators and Managed Service Providers, including issue tracking and escalation.
  • Act as the site lead to coordinate with technicians and build relationships with key stakeholders.
  • Collaborate with Google to resolve issues related to Google Meet and introduce features that enhance user experience.
  • Refine existing system designs to optimize video conferencing, considering maintenance and scalability.
  • Provide technical support to other engineers across various AV domains when necessary.
  • Support live events by being part of the AV crew, overseeing production equipment from pre-production to post-production.
  • Assist in the commissioning and handover of new conference and event spaces.
  • Encourage cross-functional partnerships with Netflix teams.
  • Be open to both domestic and international travel.

Qualifications for Success:

  • Experience in managing vendors in corporate AV environments.
  • Proficiency with enterprise video conferencing solutions, particularly Google Meet, along with experience in fleet management.
  • Background in AV integration with a focus on physical installations.
  • Experience in designing and constructing meeting spaces, including acoustics and technology.
  • Experience in operating and supporting live events.
  • Ability to configure and troubleshoot audio and video equipment.
  • Understanding of networking technology and audio/video signal flow.
  • Experience with Crestron equipment and audio DSPs.
  • Demonstrated project management skills with large projects.
  • Self-motivated with the ability to work independently.
  • Experience in collaborating with various vendors and suppliers.
  • Strong organizational skills and familiarity with inventory management.
  • Proficiency with Google Suite tools.

Compensation and Benefits:
Our compensation structure is based solely on an annual salary, with no bonuses. Employees can choose how to allocate their compensation between salary and stock options. The salary range for this role is competitive and reflective of market standards. Netflix offers comprehensive benefits, including health plans, mental health support, a 401(k) retirement plan with employer match, stock options, and paid leave programs. Full-time employees accrue generous paid time off for vacations and sick leave. We foster a unique culture that values diversity and inclusion, recognizing that varied perspectives strengthen our teams.

Netflix is an equal-opportunity employer, and we celebrate diversity in our workforce.

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