Merchandise Sales Representative

2 weeks ago


Traverse City, Michigan, United States Great Wolf Resorts Full time

Customer Service Retail Associate

Job Category: Retail Requisition Number: RETAI13632

Job Overview

Position: Retail Attendant - $12/hr + $2/hr Summer Bonus

At Great Wolf Resorts, the Retail Attendant plays a vital role in creating memorable experiences for guests by facilitating the sale of various merchandise and memorabilia. The Attendant is responsible for guiding customers through their purchases while managing the cash register, processing transactions, handling returns, and balancing the register at the end of the shift.

Compensation: The hourly wage includes a base rate and a summer bonus for eligible employees.

Key Responsibilities

  • Engage with guests to assist them in making informed purchasing decisions.
  • Deliver exceptional customer service and actively participate in suggestive selling techniques.
  • Ensure that the retail outlet operates in accordance with established procedures and guidelines.
  • Support merchandising efforts, including product display, inventory management, stocking, and pricing.
  • Handle cash transactions accurately using the point-of-sale (POS) system and maintain daily sales reports.
  • Maintain high standards of cleanliness, presentation, and service within the retail environment.
  • Provide assistance in other retail areas as required.

Qualifications & Skills

  • Some high school education or equivalent experience.
  • Flexible availability based on business needs.
  • Basic math skills for handling transactions.
  • Strong communication skills with the ability to read and understand English manuals related to safety and operations.
  • Successful completion of a background check and drug screening.

Preferred Qualifications

  • Previous experience in a customer service role.
  • Able to manage multiple tasks and prioritize effectively.
  • Experience with cash handling and POS systems.
  • Demonstrated teamwork abilities.
  • Enthusiastic and energetic demeanor.

Physical Requirements

  • Ability to lift items weighing up to 30 lbs.
  • Capability to sit or stand for extended periods.
  • Able to bend, stretch, and twist as needed.

Equal Opportunity Employer

Great Wolf Resorts is committed to providing equal employment opportunities to all individuals, including protected veterans and individuals with disabilities.



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