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Patient Service Representative

2 months ago

Beverly Hills, California, United States Cedars-Sinai Full time
Job Summary

We are seeking a highly skilled Patient Service Representative to join our team at Cedars-Sinai. As a Patient Service Representative, you will be responsible for providing exceptional patient care and support in a fast-paced medical office environment.

Key Responsibilities
  • Provide outstanding customer service to patients, responding to their needs and concerns in a timely and professional manner.
  • Manage patient flow, ensuring efficient and smooth operations in the medical office.
  • Collect and verify patient demographic and insurance information, ensuring accuracy and compliance with regulatory requirements.
  • Schedule appointments, complete patient registration, and collect payments in a timely and accurate manner.
  • Assist with the management of physician schedules, identifying opportunities for improvement and implementing changes as needed.
  • Process and track referrals and authorizations for various insurance types, ensuring timely and accurate completion.
  • Monitor and assess workflow, identifying opportunities for improvement and implementing changes as needed.
  • Participate in daily huddles and staff meetings, contributing to a collaborative and supportive team environment.
Requirements
  • High school diploma or equivalent required; two years of experience in a medical office setting preferred.
  • Excellent communication and interpersonal skills, with the ability to work effectively with patients, physicians, and staff.
  • Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple responsibilities.
  • Ability to maintain confidentiality and handle sensitive patient information with discretion.
  • Proficiency in computer software and systems, including electronic medical records and scheduling systems.
About Us

Cedars-Sinai is a leader in providing high-quality healthcare, encompassing primary care, specialized medicine, and research. We are committed to delivering exceptional patient care, advancing medical knowledge, and improving the health of our community.