Customer Support Manager
5 days ago
Job Summary:
We are seeking a highly motivated and customer-focused Customer Support Manager to join our team at Neo Enterprise. As a key member of our promotional marketing team, you will be responsible for providing exceptional customer service and support to our clients.
Key Responsibilities:
- Provide on-site consulting and sales support to customers during promotional marketing campaigns
- Analyze customer product and service needs to ensure satisfaction
- Support customer satisfaction efforts and provide general support to customers
- Participate in an intensive training program to learn all aspects of the promotional marketing business
- Develop skills in customer support, client acquisitions, entry-level sales management, advertising, brand awareness, and marketing strategy
Requirements:
- Excellent customer service skills with the ability to maintain a professional demeanor at all times
- Strong organizational, time management, and prioritizing skills to ensure productivity and quality service levels
- Self-motivated with the ability to work effectively in a team environment
- Empathetic to customers and able to identify and overcome areas of delay
- Previous experience in a customer or client service-related support/associate role is preferred
What We Offer:
Neo Enterprise is a leading provider of customized promotional marketing services. We offer a dynamic and supportive work environment, opportunities for professional growth and development, and a competitive compensation package.
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