Medi-Cal Customer Support Specialist, Intermediate

2 weeks ago


Long Beach, California, United States Blue Shield Of California Full time
Job Overview

As a vital member of our Medi-Cal Customer Experience Teams, you will handle incoming calls from members seeking assistance with their Blue Shield of California Medi-Cal Insurance Coverage. Our call centers operate Monday through Friday from 8:00 AM to 6:00 PM, including select holidays. Successful candidates will participate in a comprehensive paid virtual training program, requiring full attendance for a total of 40 hours per week. Training sessions will take place from 8:00 AM to 4:30 PM, Monday through Friday. Post-training, agents may have the option to work either onsite or remotely.

Position Summary:

In the role of Medi-Cal Customer Support Specialist, Intermediate, you will be instrumental in fulfilling our commitment to providing exceptional service to our members. Your primary responsibility will be to assist members in navigating their healthcare needs with empathy and advocacy. You will play a crucial role in ensuring that members feel confident that their concerns are addressed and that they are informed about their healthcare options.

Effective Customer Support Representatives (CSRs) create a seamless experience for our members by:
  • Taking initiative - CSRs take ownership of member inquiries, alleviating stress and guiding them toward prompt resolutions.
  • Anticipating future needs - Our CSRs not only resolve current issues but also proactively identify potential challenges that members may face.
  • Collaborating with team members - Our positive team culture thrives on open communication, fostering continuous improvement in our processes.
  • Enjoying the work environment - While our mission is serious, we maintain a fun and supportive community dedicated to helping others.
Key Responsibilities:

As a Medi-Cal Customer Support Specialist, your responsibilities will include:
  • Addressing incoming inquiries regarding member eligibility, benefits, provider information, and billing.
  • Drafting routine and complex correspondence to respond to member inquiries.
  • Coordinating changes to member accounts, including primary care physician assignments.
  • Conducting thorough reviews of member claims for accuracy and providing education on benefit applications.
  • Participating in quality improvement initiatives to enhance member satisfaction.
  • Connecting members with appropriate resources, including health advocates and social workers, to support their healthcare needs.
  • Providing comprehensive assistance with pharmacy-related inquiries, including coverage details and prior authorization statuses.
  • Other duties as assigned.
Qualifications:

Required Skills and Experience:
  • Must reside in California, preferably within a reasonable distance from our office locations.
  • A High School Diploma or GED is required.
  • At least three years of relevant experience is necessary.
  • Flexibility in scheduling, including availability for weekends and holidays, is essential.
  • Proficiency in Microsoft Office applications and a strong internet connection are required.
  • A dedicated workspace free from distractions is necessary for remote work.
Preferred Qualifications:
  • Bilingual candidates, particularly in Spanish, are highly desirable.
Compensation:

The compensation range for this position is competitive and commensurate with experience.

About Blue Shield of California:

Blue Shield of California is committed to ensuring that all Californians have access to high-quality healthcare at an affordable price. We are dedicated to transforming the healthcare landscape to better serve our nonprofit mission by lowering costs, enhancing quality, and improving the overall experience for our members and providers. Our commitment to diversity, equity, and inclusion is integral to our values and our goal of addressing health disparities in the communities we serve.

  • Long Beach, California, United States Blue Shield Of California Full time

    Position OverviewThe Blue Shield of California Promise Health Plan is seeking a dedicated Enrollment and Retention Specialist to play a crucial role in guiding individuals through the Medi-Cal enrollment process. This position is essential for ensuring that potential members understand their eligibility and the various plan options available to them.Key...


  • Long Beach, California, United States Blue Shield Of California Full time

    Position OverviewThe Blue Shield of California Promise Health Plan is seeking a dedicated Enrollment and Retention Specialist. This role focuses on guiding and supporting individuals through the Medi-Cal enrollment process, ensuring they understand eligibility requirements and plan options.Key ResponsibilitiesProvide comprehensive education to callers...


  • Long Beach, California, United States Blue Shield of California Full time

    About the RoleThe Clinical Services Coordinator will play a vital role in ensuring the effective management of member care through outreach, engagement, and care coordination processes. This individual will interact with members and providers to address their health needs and support the Promise Case Managers and Social Workers in arranging follow-up...


  • Long Beach, California, United States Blue Shield of California Full time

    About the RoleThe Clinical Services Coordinator, Intermediate, plays a vital role in the medical management process at Blue Shield of California. As the initial point of contact for providers and members, this position requires strong communication and interpersonal skills to ensure effective and efficient management of member care.Key...


  • Long Beach, California, United States Blue Shield Of California Full time

    Position OverviewThe Intermediate Clinical Services Facilitator will directly report to the supervisor overseeing care management support operations. This role serves as the primary contact for healthcare providers and members involved in the medical management process, utilizing both telephone and written communication. The Facilitator will engage with...


  • Long Beach, California, United States Advanced Medical Manage Full time

    Job Title: Claims Audit ManagerJob Summary:Advanced Medical Manage is seeking a highly skilled Claims Audit Manager to join our team. As a Claims Audit Manager, you will be responsible for ensuring that incoming claims are processed in accordance with policies, procedures, and guidelines, as outlined by Advanced Medical Manage and contractual agreements.Key...


  • Long Beach, California, United States WelbeHealth Full time

    The WelbeHealth PACE initiative is dedicated to assisting seniors in remaining in their homes and communities by delivering comprehensive healthcare and community-based services. Our mission is to provide the most vulnerable seniors with enhanced quality and compassion within a value-driven framework. The Senior Care Enrollment Specialist plays a crucial...

  • Claims Examiner III

    14 hours ago


    Long Beach, California, United States Advanced Medical Manage Full time

    Job Description**Role Overview**The Claims Examiner III is a critical position within the Advanced Medical Manage organization, playing a vital role in the Claims Department. This role requires collaboration with the Claims Team to meet productivity goals and ensure quality. The ideal candidate will possess claims knowledge, prioritization skills, and the...


  • Long Beach, California, United States Ultimate Staffing Full time

    Job SummaryWe are seeking a highly skilled Claims Audit Manager to join our team at Ultimate Staffing. As a Claims Audit Manager, you will be responsible for ensuring that claims are processed in accordance with company guidelines and contractual agreements, within set time limits, and according to provider contract rates.Key ResponsibilitiesPrepare and...

  • Medical Claims Auditor

    14 hours ago


    Long Beach, California, United States Advanced Medical Manage Full time

    Job Description**Role Overview**The Claims Examiner III is a critical position within the Advanced Medical Manage organization, playing a vital role in the Claims Department. This role requires collaboration with the Claims Team to meet productivity goals and ensure quality. The ideal candidate will possess claims knowledge, prioritization skills, and the...


  • Long Beach, California, United States Blue Shield of California Full time

    Job SummaryWe are seeking a highly skilled Social Services Coordinator to join our team at Blue Shield of California. As a Social Services Coordinator, you will play a vital role in providing telephonic social services support and resource referrals to our members.Key ResponsibilitiesEstablish Trusting Relationships: Develop and maintain strong relationships...


  • Long Beach, California, United States Blue Shield Of California Full time

    Descripción del TrabajoSu RolEl equipo del Programa de Salud Infantil (CHP) se encarga de la identificación, referencias y gestión de cuidados para todos los miembros de Medi-Cal menores de 21 años, colaborando con el Equipo Clínico de Promesa. El Enfermero de Gestión de Casos, Senior, reportará al Gerente de CHP. En este puesto, usted realizará...


  • Long Beach, California, United States Domino's Pizza LLC Full time

    Join Our Team as a Customer Support Specialist Are you a natural leader? At Domino's Pizza LLC, we recognize your potential to guide and inspire others. Your role is crucial in ensuring that both your team and customers receive the best service possible. Key Responsibilities: Oversee daily operations to ensure smooth service delivery. Assist team members in...

  • Junior Accountant

    2 weeks ago


    Long Beach, California, United States SCAN Full time

    Work Mode: Primarily Remote (1 day in office weekly)Location: Long Beach, CAAbout SCANSCAN Group is a not-for-profit organization committed to addressing the most significant challenges faced by older adults in the United States. SCAN Group serves as the sole corporate member of SCAN Health Plan, a leading not-for-profit Medicare Advantage plan, catering to...

  • Junior Accountant

    2 weeks ago


    Long Beach, California, United States SCAN Full time

    Work Mode: Primarily Remote (1 day in office per week)Location: Long Beach, CAAbout SCANSCAN Group is a not-for-profit organization focused on addressing the significant challenges faced by older adults in the United States. As the sole corporate member of SCAN Health Plan, a leading not-for-profit Medicare Advantage plan, SCAN serves over 270,000 members...


  • Long Beach, California, United States Blue Shield of California Full time

    About the RoleThe Social Services Representative, Advanced will report to the Supervisor, Social Services. In this role, you will provide telephonic social services support and resource referrals for high acuity Blue Shield Promise members, in addition to administrative support to the Social Services Management Team.Key ResponsibilitiesEstablish trusting...


  • Long Beach, California, United States Nor Cal Pipeline Services Full time

    Job SummaryWe are seeking a highly skilled Sales Development Representative to join our team at Nor Cal Pipeline Services. The ideal candidate will be responsible for identifying and pursuing new business opportunities, building strong relationships with clients, and providing exceptional customer service.Develop and execute sales strategies to drive revenue...


  • Long Beach, California, United States SCAN Health Plan Full time

    About SCAN Health PlanSCAN Group is a not-for-profit organization committed to addressing the significant challenges faced by older adults across the United States. As the sole corporate member of SCAN Health Plan, we are recognized as one of the nation's premier not-for-profit Medicare Advantage plans, serving over 270,000 members in multiple states. With...


  • Long Beach, California, United States True Vision Enterprises Full time

    Job OverviewTrue Vision Enterprises, a prominent marketing and sales organization, is seeking enthusiastic individuals to become part of our vibrant team as Sales and Customer Support Specialists. This role offers a wealth of opportunities for those who are motivated and strive for excellence.Your Responsibilities:In this position, you will serve as a vital...


  • Long Beach, California, United States Blue Shield of California Full time

    Your RoleThe Promise Compliance Audit Services team oversees all functions of an effective Compliance Program for Blue Shield of California Promise Health Plan. The Compliance Audit Services, Principal will report to the Senior Director, Compliance Audit Services. In this role you will be involved in monitoring and oversight of operational business areas to...