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Front Desk Coordinator

2 months ago

SaintBauzilledePutois, Occitanie, United States Florida Digestive Health Specialists LLP Full time
Job Title: Front Desk Coordinator

We are seeking a highly organized and motivated individual to join our team as a Front Desk Coordinator for our busy gastroenterology office.

Job Summary:

The Front Desk Coordinator will be responsible for overseeing the administrative operations, ensuring efficient workflow, excellent patient care, effective communication, and a positive work environment.

Key Responsibilities:
  • Manage day-to-day business, clinical, and billing operations including scheduling appointments, coordinating patient flow, and handling patient inquiries.
  • Supervise administrative staff, provide training, guidance, and performance feedback.
  • Implement and maintain office policies and procedures to ensure compliance with FDHS and healthcare regulations and standards.
  • Serve as back-up when a staff member is absent.
  • Collaborate with healthcare providers to optimize patient care and workflow efficiency.
  • Work closely with the central billing office (CBO) to ensure efficient operations, charge capture, coding and collections for services rendered at the office, surgery centers and hospitals.
  • Coordinate with external vendors and service providers as needed.
  • Monitor all monthly reports such as A/R, visit tracking, patient balance, and daily charge reports.
  • Responsible for overseeing accounts payable, including daily deposits, verifying expenses, and ensuring timely payments to vendors.
  • Maintain confidentiality of patient information and adhere to HIPAA guidelines.
  • Assist in special projects and initiatives aimed at growth planning and improving office operations and patient satisfaction.
  • Serve as a liaison between the office staff, management, and external stakeholders.
Requirements:
  • Proven experience in office management or administration, preferably in a healthcare setting.
  • Strong organizational and multitasking skills, with the ability to prioritize tasks effectively.
  • Excellent communication and interpersonal skills, with a customer service-oriented approach.
  • Proficiency in office software applications, including electronic medical (EMR) systems.
  • Knowledge of medical billing and coding procedures preferred.
  • Ability to work independently and collaboratively in a fast-paced environment.
  • Familiarity with healthcare regulations, such as HIPAA, OSHA, and Medicare compliance.
  • Attention to detail and a commitment to maintaining high standards of professionalism and patient care.
  • Flexibility to adapt to changing priorities and responsibilities as needed.
Benefits:
  • Competitive salary
  • Comprehensive benefits package including health insurance, retirement plan, paid time off and paid holidays.
  • Professional development opportunities
  • Positive and collaborative work environment

The employee is frequently required to walk; sit; use hands for fine manipulation, handle or feel and reach with hands and arms using a keyboard and video display terminal. The employee is occasionally required to stand and stoop, kneel, crouch or crawl and climb stairs. The employee should be able to lift and move up to 25 lbs.

It is the policy of Florida Digestive Health Specialists to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law.

When you join FDHS, you become part of a premier team striving to deliver unparalleled, personalized care while treating patients like family. And at FDHS, our patients are at the heart of everything we do.