Receptionist - Customer Service Representative

15 hours ago


Sugar Land, Texas, United States Houston Methodist Full time
About the Role

We are seeking a highly skilled and customer-focused Receptionist to join our team at Houston Methodist Sugar Land Hospital. As a key member of our front desk team, you will be responsible for providing exceptional patient and visitor experiences, ensuring seamless communication, and maintaining a professional and welcoming environment.

Key Responsibilities
  • Provide top-notch customer service to patients, visitors, and staff, responding to inquiries and resolving issues in a timely and professional manner.
  • Manage front desk operations, including answering phones, handling mail and packages, and maintaining a clean and organized workspace.
  • Collaborate with the team to ensure efficient and effective communication, problem-solving, and conflict resolution.
  • Develop and maintain relationships with internal stakeholders, including physicians, nurses, and other hospital staff.
  • Contribute to the achievement of departmental and organizational goals, including patient satisfaction, employee engagement, and quality and safety metrics.
Requirements
  • High school diploma or equivalent required; one year of clerical support or telephonic experience preferred.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Ability to work in a fast-paced environment, prioritize tasks, and manage multiple priorities.
  • Proficient in computer skills, including documentation and electronic medical records.
  • Ability to maintain confidentiality and handle sensitive information.
About Houston Methodist

Houston Methodist is a leading healthcare provider in the Houston area, committed to delivering unparalleled quality, safety, service, and innovation to our patients. We are an equal opportunity employer, dedicated to fostering a diverse and inclusive work environment.



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