Customer Service Representative
21 hours ago
**About the Role**
At Regal Ware, we're driven to create products that bring families together. As a Customer Service Representative, you'll play a key role in delivering exceptional customer experiences.
**Key Responsibilities**
• Interact with consumers via phone, mail, and email to provide one-call resolution customer service
• Process correspondence and administer written responses
• Develop strong relationships with customers and provide a positive experience
• Receive, research, and answer customer inquiries, service issues, and orders
• Enter consumer orders for product and replacement parts and accessories
• Authorize refunds and repair/replacement of product under warranty
• Perform outbound calls to consumers regarding ship dates, refunds, payments, and product delivery
• Maintain historical and current product information resources
• Perform additional duties and projects as requested
**Requirements**
• High school graduate
• 2-5 years customer service experience
• Proficient in Microsoft Office Applications
• Excellent oral and written communication skills
• Strong organizational and problem-solving skills
• Maintains a positive work atmosphere with customers, co-workers, and managers
• Strong attention to detail
• Superb phone etiquette and conflict resolution skills
**What We Offer**
Regal Ware is an equal opportunity employer. We offer a comprehensive benefits package, including health, lifestyle, and future benefits. Learn more at our website.
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