Customer Service Manager

1 week ago


Mayfield Heights, Ohio, United States Chick-fil-A Mayfield Heights Full time
About Us

At Chick-fil-A Mayfield Heights, we're more than just a fast food restaurant - we're a team of dedicated individuals who are passionate about providing exceptional customer service and creating a positive work environment.

Job Summary

We're seeking a highly motivated and organized Customer Service Manager to join our team. As a key member of our management team, you will be responsible for ensuring that our guests have an outstanding experience, while also leading and developing our team members to achieve their full potential.

Responsibilities
  • Leadership and Team Development: Lead and develop a high-performing team of customer service representatives, providing coaching, feedback, and guidance to ensure they have the skills and knowledge needed to succeed.
  • Customer Service: Ensure that all guests receive exceptional service, responding to their needs and resolving any issues in a timely and professional manner.
  • Operations: Oversee the day-to-day operations of the restaurant, including managing inventory, scheduling, and maintaining a clean and safe environment.
  • Problem-Solving: Use your problem-solving skills to resolve complex issues and make sound decisions that benefit the team and the restaurant.
  • Communication: Communicate effectively with team members, guests, and management to ensure that everyone is informed and aligned.
What We Offer
  • Competitive Salary: A competitive salary that reflects your experience and qualifications.
  • Benefits: A comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) match.
  • Opportunities for Advancement: Opportunities for advancement and professional growth within the company.
  • Free Meal Plan: A free meal plan that allows you to enjoy our food on the job.
  • Scholarship Opportunities: Scholarship opportunities to help you achieve your educational goals.

We're a company that values our team members and provides opportunities for growth and development. If you're a motivated and organized individual who is passionate about customer service and leadership, we encourage you to apply for this exciting opportunity.



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