Patient Advocate Coordinator
1 week ago
Job Overview
Good Pill is revolutionizing healthcare by providing transparent and affordable pricing for families in Georgia. As a Patient Navigator, you will play a vital role in supporting our fast-growing Customer Experience team.
Responsibilities
- Identify patient needs and resolve account issues promptly.
- Provide exceptional customer service via calls, emails, and texts.
- Collaborate with the data team to enhance system efficiency.
- Stay up-to-date on Good Pill's services and offerings.
Requirements
- At least 2 years of customer success/customer support experience.
- Prior experience in prescription drug knowledge and pharmacy settings is preferred.
- Excellent communication and problem-solving skills.
- Able to work in a fast-paced environment with a focus on process improvements and technology upgrades.
Benefits
- Medical, dental, and vision insurance coverage for full-time employees.
- Access to on-demand primary care, virtual health visits, and mental health support.
- Generous paid time off package, including holidays, vacation, and sick leave.
- 401K matching and professional development opportunities.
Salary Estimate
This position offers a competitive salary of approximately $20/hour, based on industry standards and location.
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