Senior Technical Account Executive
3 weeks ago
Company:
Lloyds Register Quality Assurance Inc.
Position:
Senior Technical Account Executive
Location:
- Remote options available
Role Overview:
A Senior Technical Account Executive (STAE) is sought to enhance client support by addressing technical inquiries and challenges, aligning with established performance metrics.
Key Responsibilities:
- Manage comprehensive technical inquiries and cases in accordance with the Global Technical Client Care (GTCC) protocols.
- Oversee the GTCC communication channels, ensuring effective triage, assignment, resolution, and client communication.
- Utilize relevant technical expertise to conduct intricate evaluations and deliver specialized guidance to clients, balancing compliance with commercial insight and client satisfaction.
- Ensure adherence to service level agreements (SLAs) and Key Performance Indicators (KPIs).
- Foster a client-centric culture within the organization.
- Propose enhancements based on client feedback to improve service delivery and support business growth.
- Collaborate with Key Account Managers to provide expert knowledge and commercially viable assistance.
Qualifications:
- A degree or equivalent qualification in a relevant engineering discipline or credentials from a marine or nautical institution, complemented by relevant maritime experience as a certified ship's officer.
- Demonstrated experience in roles associated with Flag Authorities, Classification Society departments, or Third Party Management.
- Exceptional proficiency in English, both written and verbal, utilizing appropriate professional terminology.
- Fluency in the local language (Mandarin or Fujian) is mandatory.
Job Segments:
Information Technology, IT Management, Network Engineering, Technology, Research, Engineering
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