Senior Technical Account Executive

3 weeks ago


Parsons, West Virginia, United States LLOYD REGISTER QUALITY ASSURANCE INC Full time

Company:
Lloyds Register Quality Assurance Inc.

Position:
Senior Technical Account Executive

Location:

  • Remote options available

Role Overview:
A Senior Technical Account Executive (STAE) is sought to enhance client support by addressing technical inquiries and challenges, aligning with established performance metrics.

Key Responsibilities:
  • Manage comprehensive technical inquiries and cases in accordance with the Global Technical Client Care (GTCC) protocols.
  • Oversee the GTCC communication channels, ensuring effective triage, assignment, resolution, and client communication.
  • Utilize relevant technical expertise to conduct intricate evaluations and deliver specialized guidance to clients, balancing compliance with commercial insight and client satisfaction.
  • Ensure adherence to service level agreements (SLAs) and Key Performance Indicators (KPIs).
  • Foster a client-centric culture within the organization.
  • Propose enhancements based on client feedback to improve service delivery and support business growth.
  • Collaborate with Key Account Managers to provide expert knowledge and commercially viable assistance.

Qualifications:
  • A degree or equivalent qualification in a relevant engineering discipline or credentials from a marine or nautical institution, complemented by relevant maritime experience as a certified ship's officer.
  • Demonstrated experience in roles associated with Flag Authorities, Classification Society departments, or Third Party Management.
  • Exceptional proficiency in English, both written and verbal, utilizing appropriate professional terminology.
  • Fluency in the local language (Mandarin or Fujian) is mandatory.

Job Segments:
Information Technology, IT Management, Network Engineering, Technology, Research, Engineering

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