Product Support Specialist
3 hours ago
At Brooksource, we are seeking a highly skilled Product Support Specialist to join our team. As a Product Support Specialist, you will be responsible for providing top-notch technical support to our customers, ensuring their issues are resolved efficiently and effectively.
Key Responsibilities:- Support and Enablement: Receive and troubleshoot technical issues via phone, tickets, and remote support, escalating unresolved issues to senior team members or vendors as needed.
- Collaboration and Content Creation: Partner with the engineering team to resolve SCCM Software Center issues, maintain and upgrade existing systems, and contribute to the development of content for the knowledge database and team training documentation.
- Technical Skills: Proficient in CRM or standard help desk ticketing systems, remote monitoring and management software, Microsoft Office standard applications, and troubleshooting and diagnosing networking issues and problems with modern operating systems.
- Experience: 1-3 years of relevant work experience, with a strong background in software application support, hardware and software maintenance, and network support.
- Communication: Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and team members.
- Problem-Solving: Strong analytical and problem-solving skills, with the ability to troubleshoot complex technical issues.
Brooksource is an equal opportunity employer and welcomes applications from diverse candidates.
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