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Product Support Specialist

2 months ago

Houston, Texas, United States finboa Full time
Product Support Representative

FINBOA is a leading innovator in digital process automation and regulatory compliance for banking institutions. We are seeking a motivated and customer-focused individual to join our team as a Product Support Representative.

Key Responsibilities:
  • Provide exceptional support and assistance to clients via phone and email.
  • Troubleshoot software-related problems and escalate complex issues to the appropriate internal teams for resolution.
  • Collaborate with other departments to ensure timely resolution of client issues and deliver high-quality support.
  • Document client interactions, issues, and resolutions in our ticketing system to maintain accurate records and track client support history.
  • Assist in the development and maintenance of support documentation, training materials, and knowledge base articles to empower clients and improve self-service options.
Qualifications:
  • Previous experience in customer support, technical support, or a related field is desirable.
  • Strong communication skills, both verbal and written, with the ability to effectively convey technical information to non-technical users.
  • Excellent problem-solving abilities and attention to detail.
  • Ability to prioritize and manage multiple tasks in a fast-paced environment.
  • Experience with Zendesk, Google Tools (Gmail, Docs, etc.) is strongly preferred.
  • Experience with SQL is preferred.
  • Experience in the banking or financial industry is preferred.
  • Bachelor's degree in a related field is preferred.
  • Familiarity with financial services industry regulations and compliance requirements is a plus.

FINBOA is an equal opportunity employer and is committed to diversity and inclusion in the workplace. We celebrate the unique perspectives and talents of our team members and believe that diversity drives innovation and success.