Healthcare Navigator

6 days ago


Quincy, Florida, United States Quality of Life Health Services Full time
Job Summary

The Patient Care Coordinator will oversee all aspects of care integration services, including care coordination, chronic care management, specialty referrals, and virtual care. This role also functions as a patient advocate and navigator, ensuring seamless communication with the patient care team.

Key Responsibilities
  • Provide oversight to care integration services, collaborating with assigned staff and performing duties associated with care coordination, chronic care management, specialty referrals, and virtual care.
  • Act as a patient advocate and navigator, assisting patients through the healthcare system and ensuring cohesive communication with the patient care team.
  • Develop and establish working relationships with multiple departments to ensure effective communication and direction.
  • Provide and/or coordinate Medicaid care coordination services to establish recipients as patients in their medical home and promote understanding of benefits and services available to them.
  • Provide and/or coordinate Medicare care coordination services to educate recipients on available benefits and coordinate wellness/preventative visits as well as follow-up services as needed.
  • Participate in screening patients for social determinants of health and direct them to resources and/or referrals to applicable services as needed.
  • Ensure continuity of care by making follow-up contacts with patients per provider directives and based on established guidelines.
  • Provide and/or coordinate follow-up to referrals from the primary care provider to specialty providers, ensuring patient health information is exchanged and documented appropriately.
  • Participate in PCMH team meetings/huddles and quality improvement activities and initiatives.
  • Participate in data collection, patient outcomes, and quality performance reporting, UDS reporting, and programmatic evaluations.
  • Maintain confidentiality of patients and corporate information.
Requirements
  • LBSW, LGSW, LPN, or RN required.
  • At least 2 years of experience in a healthcare setting is preferred.
  • Appropriate licensure in specific discipline is required.
  • Must have basic computer skills.


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