Senior Retail Advisor at Outdoor Industry Compass

2 weeks ago


Doral, Florida, United States Outdoor Industry Compass Full time

Your Opportunity
This is a chance to become an integral part of the Outdoor Industry Compass's Direct-to-Consumer (DTC) Retail team and embark on a journey to enhance our presence in the retail sector.

As one of the initial members of the retail team, your role will be crucial in delivering outstanding customer service while embodying the core values and enthusiasm for outdoor activities that define our brand.

Your Mission
Continuously exemplify and communicate the brand's values and philosophy in all interactions with customers and team members.

Provide exceptional customer service by addressing inquiries and crafting solutions that cater to customer needs, thereby enhancing engagement with our products.

Oversee a specific area within the store (e.g., Inventory Management, Customer Experience, Team Development) and implement strategies to ensure successful execution and team participation.

Handle cash transactions and adhere to standardized operating procedures, ensuring compliance with loss prevention standards.

Maintain a comprehensive understanding of product information and stay informed about the company's global initiatives, including sustainability efforts and community stories.

Train and educate the team to uphold high standards of product knowledge.

Streamline feedback to enhance store processes, customer engagement, and team satisfaction, aligning with our culture of open communication.

Ensure visual merchandising standards are upheld to provide a premium shopping experience and optimize sales strategies.

Back of House Responsibilities
Ensure physical inventory aligns with digital records for accurate product management, including inbound and outbound transfers.

Maintain an organized stockroom to facilitate efficient restocking and destocking to meet customer demands.

Act as the primary contact for store leadership regarding operational inquiries related to product flow and store system performance.

Train the wider store team on back-of-house procedures and ensure adherence to optimized processes.

Support minor maintenance and facility management tasks to uphold store standards and operational efficiency.

Serve as the IT systems expert, providing initial troubleshooting support for the store team and assisting with system testing and training.

Your Background
1 – 2+ years of experience in a retail or customer-facing environment is highly valued.

A background in the outdoor, fashion, or sports industry is preferred but not mandatory.

Excellent communication, hospitality, and interpersonal skills are essential.

Ability to take initiative, learn quickly, and work both independently and collaboratively.

A keen eye for maintaining outstanding store conditions and visual merchandising standards is crucial.

Meet the Team
The DTC Retail team at Outdoor Industry Compass is a dynamic and fast-paced environment.

Collaborating with your store team and leadership, along with the global team, you will play a key role in transforming traditional retail practices and delivering exceptional experiences to our customers.



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