Customer Success Manager

4 days ago

Doral, Florida, United States goTRG Full time

Job Summary:

The Customer Success Manager - Retail Returns Expert owns the business relationship of the accounts in their assigned market. This role manages one, or multiple complex, high-value accounts. The Retail Returns Specialist - Customer Success will be responsible for driving customer value and ensuring the organization is meeting all contractual agreements. The Customer Success Professional - Returns Management influences sales opportunities, ensuring buy-in from stakeholders across the organization as well as manages customer expectations.

Key Responsibilities:

  • Ensures sales and product objectives are met and exceeded through strategic account planning and execution.
  • Develops and implements business plans and sales strategies for the market, measuring attainment of sales goals.
  • Works strategically with Senior Leadership in the assigned vertical to deliver forecasts, identify trending opportunities/challenges, and provide recommended solutions.
  • Conducts high-level conversations with executives to address business needs and provide solutions.
  • Utilizes CRM solution to provide timely and accurate sales activity tracking and status updates, along with predictable and precise sales forecasts.
  • Responds to RFPs to achieve quarterly targets.
  • Stays informed of product line, competition, and industry trends that may impact client business activities.
  • Shares industry trends with the Product Sales, Product Development Team, and Marketing team to strengthen the goTRG offering in the assigned vertical.
  • Assists in the development and implementation of marketing plans as required, attending industry-specific tradeshows and conferences to support marketing programs.
  • Delivers on-site and online sales presentations and software demos.

Requirements:

  • 3-5 years of previous software and service sales or relevant experience.
  • Experience defining solutions with clear value propositions that provide tangible ROI to their business.
  • Experience identifying and developing accounts.
  • A proven track record of closed sales and client satisfaction.
  • In-depth knowledge of SaaS business model and Software Sales Cycle.
  • Strong understanding of software, Support, and services contracts and agreements.
  • Prior experience working with CRM software and forecasting tools, Salesforce experience preferred.
  • Comprehensive grasp of enterprise application requirements/architecture.
  • Business knowledge of SQL and/or another database technology.
  • Business knowledge of relevant programming technologies (ASP, XML,.NET, JavaScript) (considered an asset).
  • Highly proficient in Excel.
  • Self-motivated in achieving goals and completing routine tasks.
  • Excellent analytical problem-solving and communication skills.
  • Excellent verbal and written communication skills.
  • Excellent interpersonal, negotiation, and conflict resolution skills.
  • Excellent organizational skills and attention to detail.
  • Embody goTRG's company values: Team, Innovation, Partnership, and Sustainability.
  • Strong analytical and problem-solving skills.
  • Ability to act with integrity, professionalism, and confidentiality.
  • Ability to manage competing priorities.
  • Ability to succeed in a team environment.
  • Ability to multitask.

  • Customer Success Manager

    4 days ago

    Doral, Florida, United States Cognitus Consulting Full time

    About Cognitus ConsultingCognitus Consulting is a leading provider of business solutions and services, serving clients across various industries worldwide. Our global team of experts is dedicated to delivering exceptional value to our clients, and we're seeking a talented individual to join our Customer Success team.Job SummaryWe're looking for a seasoned...

  • Customer Success Operations Manager

    1 week ago

    Doral, Florida, United States bakerly Full time

    About Bakerly: Bakerly is a vibrant, family-owned business that has quickly become a leader in the US food sector. We specialize in creating baked goods that prioritize exceptional taste, premium quality, and authentic recipes, utilizing only the finest ingredients. Our welcoming offices are designed to provide a comfortable environment for our team...

  • Hospitality Customer Success Manager

    7 days ago

    Doral, Florida, United States Vensure Employer Solutions Full time

    About UsVensure Employer Solutions has revolutionized the hospitality industry by creating the world's first marketplace that connects manufacturers, distributors, and buyers in a win-win model for everyone. Our mission is to save hotels time, money, and product waste by leveraging technology and innovation.We are a team of passionate individuals who have...

  • Customer Success Operations Manager

    1 week ago

    Doral, Florida, United States bakerly Full time

    About Bakerly: Bakerly is a vibrant, family-owned business, recognized as one of the fastest-growing brands in the US food sector. We specialize in manufacturing baked goods, emphasizing premium, authentic recipes crafted from the finest ingredients. Our welcoming offices create a comfortable environment for our team members.Explore our website to discover...

  • Customer Success Operations Manager

    2 weeks ago

    Doral, Florida, United States bakerly Full time

    About our company:Bakerly is a proud family-owned business, recognized as one of the fastest-growing brands in the US food sector. We specialize in baked goods, focusing on delicious, premium, and authentic recipes crafted from the finest ingredients. Our welcoming offices will make you feel right at home.Explore our website to discover our delightful French...

  • Customer Success Operations Manager

    2 weeks ago

    Doral, Florida, United States bakerly Full time

    About our company: Bakerly is a proud family-owned business, recognized as one of the fastest-growing brands in the US food sector. We specialize in baked goods, focusing on delicious, premium, and authentic recipes crafted from the finest ingredients. Our welcoming offices create a comfortable atmosphere for our employees. To discover more about our...

  • Customer Success Onboarding Manager

    2 weeks ago

    Doral, Florida, United States Intrigma Inc Full time

    Work Remotely: Customer Success Onboarding ManagerIntrigma Inc is a prominent SaaS provider specializing in healthcare solutions, delivering innovative scheduling software tailored for hospitals, nursing organizations, and physician practices.We are seeking a Customer Success Onboarding Manager to join our dynamic team and play a pivotal role in implementing...

  • Customer Success Manager

    7 days ago

    Doral, Florida, United States Vensure Employer Solutions Full time

    About UsVensure Employer Solutions has revolutionized the hospitality industry by developing the world's first marketplace, connecting manufacturers, distributors, and buyers in a win-win model for everyone. Our mission is to save hotels time, money, and product waste, making us the go-to solution for the unsung heroes of hospitality.Our TeamWe're a team of...

  • Strategic Account Manager

    7 days ago

    Doral, Florida, United States myGwork - LGBTQ+ professionals & allies Full time

    About the RoleAs a Customer Success Manager at myGwork - LGBTQ+ professionals & allies, you will play a critical role in driving business growth and customer satisfaction for our Food and Beverage clients. We are seeking a highly skilled and experienced professional to join our team and lead the success of our strategic accounts.Key ResponsibilitiesDevelop...

  • Customer Success Manager

    7 days ago

    Doral, Florida, United States Jigsaw Full time

    About UsJigsaw is a leading design tool for the professional services industry, serving the legal, accountancy, and financial sectors. Our platform transforms complex ideas into easy-to-use, visually impactful business diagrams. From corporate structure charts to organisation charts and data flows, Jigsaw enables users to create, manipulate, and present a...

  • Strategic Customer Success Partner

    1 week ago

    Doral, Florida, United States SAP SE Full time

    About the RoleThe Strategic Customer Success Partner is responsible for the daily management of assigned cloud customer accounts. This includes account management strategies, developing and managing engagement and expansion plans, and delivery of Customer Success services to ensure product consumption and product usage growth.Maximize the value for customers...

  • Customer Success Professional

    7 days ago

    Doral, Florida, United States goTRG Full time

    About the RoleThe Customer Success Manager plays a pivotal role in driving business growth and ensuring customer satisfaction at goTRG. This position is responsible for managing complex, high-value accounts and developing strategic account plans to meet sales objectives.Key ResponsibilitiesDrive Sales Growth: Ensure sales and product objectives are met and...

  • Head of Customer Success in Supply Chain

    2 weeks ago

    Doral, Florida, United States bakerly Full time

    About Our Company:Bakerly is a proud family-owned business, recognized as one of the fastest-growing brands in the US food sector. We specialize in manufacturing baked goods, focusing on delivering delicious, premium, and authentic recipes crafted from the finest ingredients. Our welcoming offices are designed to make you feel at homeExplore our website to...

  • Lead Customer Success Strategist

    2 weeks ago

    Doral, Florida, United States Airbus Full time

    Job OverviewAirbus stands at the forefront of the aerospace sector, recognized globally for its innovation and excellence. As a premier manufacturer of commercial aircraft, alongside our Space and Defence and Helicopters Divisions, we are the largest aeronautics and space enterprise in Europe and a prominent player worldwide.With a rich European legacy,...

  • Field Customer Success Manager

    3 days ago

    Doral, Florida, United States Auctane Full time

    About UsAuctane is a leading provider of shipping and software solutions for e-commerce businesses. Our mission is to fuel commerce through exceptional delivery, making it possible for businesses to meet the ever-rising expectations of their customers.About The RoleThe primary purpose of the Field Customer Success Manager position is to build and maintain...

  • Client Success Strategist

    2 weeks ago

    Doral, Florida, United States Amadeus Full time

    Job TitleCustomer Success ManagerRole Overview:The Customer Success Manager at Amadeus plays a pivotal role in enabling our clients, including Travel Sellers and Airlines, to maximize the value derived from Amadeus solutions, ensuring a substantial return on investment and impactful business outcomes. CSMs are dedicated to enhancing expertise to facilitate...

  • Nclex Success Manager

    3 months ago

    Doral, Florida, United States West Coast University Full time

    SUMMARY:The Nclex Manager is responsible for effectively delivering and maintaining a comprehensive student focused Persistence and Outcomes program. The Manager will utilize specific tools/resources to collect and analyze data for its tactical utilization, vendor specific resource use and management to ensure quality student learning experiences and promote...

  • Client Success Strategist

    2 weeks ago

    Doral, Florida, United States Vensure Employer Solutions Full time

    About Vensure Employer SolutionsVensure Employer Solutions has pioneered a revolutionary marketplace tailored for the hospitality sector. Our platform connects manufacturers, distributors, and buyers, fostering a mutually beneficial ecosystem. Our mission is to assist hotels in optimizing their time, reducing costs, and minimizing product waste.Our team...

  • Client Success Strategist

    2 weeks ago

    Doral, Florida, United States Vensure Employer Solutions Full time

    About Vensure Employer SolutionsVensure Employer Solutions has pioneered a unique marketplace tailored for the hospitality sector, seamlessly connecting manufacturers, distributors, and buyers in a mutually beneficial model. Our mission is to assist hotels in optimizing their operations, reducing costs, and minimizing product waste.Our team comprises...

  • Client Success Specialist

    2 weeks ago

    Doral, Florida, United States Overwolf Ltd Full time

    Overview:We are seeking a dedicated Customer Success Manager to enhance our client partnerships and ensure their success.Role Summary:As a key player in our organization, you will be the main point of contact for our clients, adeptly managing everything from identifying their needs to engaging in technical product discussions, as well as executing...