Automotive Service Representative

3 days ago


Kingsville, Maryland, United States Hacienda Ford Full time
Job Overview

We are seeking an experienced Service Advisor to join our team at Hacienda Ford. As a key member of our service department, you will play a crucial role in delivering exceptional customer experiences and ensuring the timely completion of repairs.

Salary: $45,000 - $60,000 per year, depending on experience.

Responsibilities
  • Schedule service appointments with customers, ensuring prompt and accurate diagnosis of vehicle issues.
  • Discuss maintenance schedules and provide cost estimates to clients.
  • Greet customers on the service drive and ensure a welcoming experience.
  • Conduct thorough walk-around inspections of vehicles to identify potential issues.
  • Maintain accurate documentation and ensure compliance with regulations.
  • Develop product knowledge and prioritize safety protocols.
  • Collaborate with technicians, team leaders, and parts associates to facilitate efficient repair processes.
  • Update customers on repair progress and status.
  • Promote a positive customer experience, driving brand loyalty and satisfaction.

Requirements
  • Valid driver's license and acceptable driving record.
  • Ability to pass background checks and pre-employment drug screens.
  • Professional appearance and excellent communication skills.

Benefits
  • 100% employer-paid medical, dental, and vision insurance.
  • 401(k) plan with 50% company match up to 4% of salary.
  • Lifetime employer-paid life insurance policy.
  • 1 week paid vacation in the first year, with 40-hour rollover and max cash out.
  • 3 paid sick days per service year.
  • 8 paid holidays per year.
  • Employee discounts on new vehicles, parts, and services.


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