Automotive Service Representative
3 days ago
We are seeking an experienced Service Advisor to join our team at Hacienda Ford. As a key member of our service department, you will play a crucial role in delivering exceptional customer experiences and ensuring the timely completion of repairs.
Salary: $45,000 - $60,000 per year, depending on experience.
Responsibilities
- Schedule service appointments with customers, ensuring prompt and accurate diagnosis of vehicle issues.
- Discuss maintenance schedules and provide cost estimates to clients.
- Greet customers on the service drive and ensure a welcoming experience.
- Conduct thorough walk-around inspections of vehicles to identify potential issues.
- Maintain accurate documentation and ensure compliance with regulations.
- Develop product knowledge and prioritize safety protocols.
- Collaborate with technicians, team leaders, and parts associates to facilitate efficient repair processes.
- Update customers on repair progress and status.
- Promote a positive customer experience, driving brand loyalty and satisfaction.
Requirements
- Valid driver's license and acceptable driving record.
- Ability to pass background checks and pre-employment drug screens.
- Professional appearance and excellent communication skills.
Benefits
- 100% employer-paid medical, dental, and vision insurance.
- 401(k) plan with 50% company match up to 4% of salary.
- Lifetime employer-paid life insurance policy.
- 1 week paid vacation in the first year, with 40-hour rollover and max cash out.
- 3 paid sick days per service year.
- 8 paid holidays per year.
- Employee discounts on new vehicles, parts, and services.
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