Insurance Customer Service Specialist

1 day ago


Kingsville, Texas, United States Mark Copeland - State Farm Agent Full time
Company Overview
Maintaining a strong reputation in the insurance industry, Mark Copeland - State Farm Agent is a trusted name for exceptional client experiences. With a commitment to growth and customer satisfaction, our agency is the ideal place for individuals who value attention to detail and desire to make a difference in their community.

Salary Information
The estimated salary for this position is $55,000 - $65,000 per year, competitive with industry standards and based on performance.

Job Description
As a Customer Service Representative with Mark Copeland - State Farm, you will be responsible for generating exceptional client experiences that reinforce the growth of a successful insurance agency. Your role will involve resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of community members. You will also have opportunities for advancement and training & development.

Responsibilities:
  • Answer customer inquiries and provide policy information.
  • Assist clients with policy changes and updates.
  • Process insurance claims and follow up with clients.
  • Maintain accurate records of customer interactions.

Required Skills and Qualifications
This position requires strong communication and interpersonal skills, as well as the ability to multitask and maintain attention to detail. Previous customer service experience is preferred but not required.

Benefits
This role offers a bonus based on performance, competitive salary, opportunity for advancement, and training & development opportunities.

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