Office Coffee Services Customer Relations Manager
1 week ago
Position Title: Customer Service Manager
Salary Range: $55,000 - $60,000 annually
Compensation Package: Includes potential annual bonuses and company vehicle lease.
About Us: At Canteen, we redefine break time experiences. We integrate food, service, and advanced technology to enhance workplace environments and foster employee connections. Our offerings encompass markets, office coffee solutions, snacks, unattended retail, and culinary services.
Our Commitment: Our team is the core of our success. Their dedication, teamwork, and enthusiasm drive our growth. We value your passion for customer service and commitment to excellence, providing you with the opportunity to innovate and grow within our industry.
Position Summary: The Customer Service Manager oversees the management of relationships and service for approximately 400 Office Coffee Service accounts within a designated territory. This role involves effective communication and retention strategies for client accounts. Reporting to a District Manager, the manager will lead a team of 3-4 Route Drivers. A company vehicle will be provided for work-related travel.
Key Responsibilities:
- Formulate an incremental sales strategy at the account level in collaboration with local management; monitor performance and enhance profitability.
- Enhance customer retention and client experience at the point of sale.
- Identify retail pricing opportunities and promote repeat sales while introducing new products to boost revenue.
- Ensure adherence to merchandising standards.
- Evaluate performance by location through audit reports.
- Supervise route operations while engaging with customers.
Preferred Qualifications:
- A Bachelor's degree is preferred; a high school diploma or GED is required.
- Strong interpersonal skills are essential.
- A valid driver's license is mandatory.
- Willingness to travel to client sites within the assigned region.
- A passion for delivering exceptional service to clients and customers.
- Experience in the coffee or refreshment industry is advantageous.
- Management experience in customer service, sales, retail, or hospitality is preferred.
Benefits:
- Medical, Dental, and Vision Insurance
- Life and Disability Insurance
- Retirement Plan
- Paid Time Off and Holiday Time Off
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- Additional perks such as Pet Insurance and Commuter Benefits
Company Overview: Canteen is a proud member of Compass Group USA, committed to equal opportunity employment. We ensure fair treatment for all applicants and associates based on their abilities and experiences.
Note: This job description is not exhaustive and may be subject to change based on business needs.
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Omaha, Nebraska, United States Compass Group Careers Full timeJob OverviewPosition Title: Customer Service ManagerSalary Range: $55,000 - $60,000 annuallyAdditional Compensation: Potential for annual bonuses, company vehicle lease providedEmpowerment. Advancement. Quality.Canteen is dedicated to enhancing workplace experiences through exceptional food and service, leveraging cutting-edge technology to foster a better...
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Omaha, Nebraska, United States Compass Group Careers Full timeJob OverviewSalary Range: $55,000 - $60,000 annuallyAdditional Compensation: Potential for annual bonuses, company vehicle lease providedGrowth. Opportunity. Excellence.Canteen is dedicated to enhancing break times for everyone. We merge food, service, and technology to assist organizations in creating a superior workplace and fostering employee connections....
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