Patient Scheduling Coordinator

1 week ago

Omaha, Nebraska, United States Coffee Regional Medical Center Full time

Coffee Regional Medical Center
Scheduler

POSITION SUMMARY

  • Accountable for organizing patient appointments for surgical procedures, pre-admission evaluations, and diagnostic assessments through telephone communication while confirming insurance coverage prior to patient visits.
  • Tasked with relaying authorization details to Pre-registration Financial Counselors utilizing the Paragon system.

QUALIFICATIONS

Knowledge, Skills, and Abilities

  • Outstanding customer service capabilities.
  • Proficient in reading and comprehending the English language.
  • Ability to analyze and think critically with minimal supervision.
  • Capable of functioning effectively in high-pressure situations and conveying objectives and results.
  • Skilled in processing information and setting priorities.
  • Exceptional verbal and written communication skills.
  • Demonstrates independent work habits, self-reliance, and self-direction.
  • Adaptable and willing to learn as job responsibilities evolve.
  • Maintains strict confidentiality regarding all accessed and reviewed materials and information.
  • Basic proficiency in computer usage.
  • Physical ability to move freely, reach, bend, and perform light lifting tasks.
  • Utilizes proper body mechanics while executing daily job functions and adheres to specific OSHA guidelines.
  • Consistent attendance to meet standard job expectations.

EDUCATION

  • High School Diploma or G.E.D. is mandatory.
  • Vocational or Technical College certification is preferred.

EXPERIENCE

  • A minimum of one year of experience in the healthcare sector is required.
  • Experience in pre-certification or billing is advantageous.
  • Proficient computer and typing skills are essential.
  • Ability to utilize the numeric keypad for data entry is necessary.
  • Familiarity with medical terminology is beneficial.

OTHER QUALIFICATIONS

  • Basic knowledge of Medicaid, Medicare, and Commercial Insurance regulations.
  • Above-average analytical and organizational skills are required.
  • Exceptional attention to detail, communication, and documentation skills are essential.
  • Prior experience in public relations is necessary.
  • Proficient in operating computer systems and business machinery.
  • Ability to engage with patients courteously and maintain excellent telephone communication skills, especially in challenging situations.
  • Must be able to interact with the public professionally and explain patient charges in detail.
  • Exemplary interpersonal communication skills and a professional appearance are required.

JOB SPECIFIC DUTIES AND PERFORMANCE STANDARDS

  • Commitment to the Standards of Performance, CRMC's Financial Counseling Mission, and Vision statements.
  • Responsible for accurately identifying patients, creating accounts with precise insurance information, and maintaining an acceptable accuracy rate.
  • Schedule patients through telephone communication with physician offices and/or patients upon receipt of the case sheet in the appropriate information system, ensuring insurance benefits are verified prior to patient arrival.
  • Determine primary insurance responsibility in cases requiring coordination of benefits and obtain necessary prior authorization.
  • Inform the physician's office of any potential delays or changes in the testing schedule.
  • Review the schedule before pre-registering patients to ensure prior authorization has been secured.
  • Deliver exceptional customer service to all patients and their families, fostering a positive image of CRMC.

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