Patient Scheduling Coordinator

2 weeks ago

Omaha, Nebraska, United States Coffee Regional Medical Center Full time

Coffee Regional Medical Center
Scheduler

POSITION SUMMARY

  • Accountable for arranging patient appointments for surgical procedures, pre-admission evaluations, and diagnostic assessments through telephone interactions, while confirming insurance coverage prior to patient visits.
  • Tasked with relaying authorization details to Pre-registration Financial Counselors using the Paragon system.

QUALIFICATIONS

Knowledge, Skills, and Abilities

  • Exceptional customer service abilities.
  • Proficient in reading and comprehending the English language.
  • Capacity to think critically and analytically with minimal supervision.
  • Ability to perform effectively in high-pressure situations and communicate objectives and results.
  • Skilled in processing information and prioritizing tasks.
  • Outstanding verbal and written communication capabilities.
  • Exhibits independent work habits, demonstrating self-reliance and initiative.
  • Willingness to learn, adapt, and evolve as job functions require.
  • Commitment to maintaining strict confidentiality of sensitive information.
  • Basic proficiency in computer operations.
  • Physical ability to move freely, reach, bend, and perform light lifting tasks.
  • Adherence to proper body mechanics during daily activities and compliance with OSHA guidelines.
  • Consistent attendance to meet standard job expectations.

EDUCATION

  • High School Diploma or G.E.D. is mandatory.
  • Vocational or Technical College certification is preferred.

EXPERIENCE

  • A minimum of one year of experience in the healthcare sector is required.
  • Experience in pre-certification or billing is advantageous.
  • Above-average computer and typing skills are essential.
  • Proficiency in using the numeric keypad for data entry is necessary.
  • Familiarity with medical terminology is beneficial.

OTHER QUALIFICATIONS

  • Basic understanding of Medicaid, Medicare, and Commercial Insurance policies.
  • Analytical and organizational skills should be above average.
  • Exceptional attention to detail, communication, and documentation skills are required.
  • Prior experience in public relations is necessary.
  • Proficient in operating computer systems and business machinery.
  • Ability to engage with patients courteously and maintain excellent telephone communication skills, especially in challenging situations.
  • Professional demeanor and ability to interpret patient charges clearly.
  • Strong interpersonal communication skills and a polished appearance are essential.

JOB SPECIFIC DUTIES AND PERFORMANCE STANDARDS

  • Demonstrate commitment to the Standards of Performance and the Financial Counseling Mission and Vision of CRMC.
  • Responsible for accurately identifying patients, creating patient accounts with correct insurance details, and maintaining a satisfactory accuracy rate.
  • Schedule patients via telephone communication with physician offices and/or patients upon receipt of the case sheet in the designated information system, ensuring insurance benefits are verified before patient arrival.
  • Determine primary insurance responsibilities in cases requiring coordination of benefits and obtain necessary prior authorization.
  • Inform the physician's office of any potential delays or changes in the testing schedule.
  • Review the schedule prior to patient pre-registration to confirm prior authorization has been secured.
  • Provide exemplary customer service to all patients and their families, promoting a positive image of CRMC.

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