Patient Scheduling Coordinator

2 weeks ago

Omaha, Nebraska, United States Coffee Regional Medical Center Full time

Coffee Regional Medical Center
Scheduler

POSITION SUMMARY

  • Accountable for arranging patient appointments for surgical procedures, pre-admission evaluations, and diagnostic assessments through telephone communication while confirming insurance coverage prior to patient visits.
  • Tasked with relaying authorization details to Pre-registration Financial Counselors using the Paragon system.

QUALIFICATIONS

Knowledge, Skills, and Abilities

  • Outstanding customer service abilities.
  • Proficient in reading and comprehending the English language.
  • Capable of critical and analytical thinking with minimal supervision.
  • Adept at functioning effectively in high-pressure situations and articulating objectives and results.
  • Skilled in processing information and prioritizing tasks.
  • Exceptional verbal and written communication capabilities.
  • Demonstrates independent work habits, being self-sufficient and self-motivated.
  • Willingness to learn, adapt, and evolve as job responsibilities change.
  • Maintains strict confidentiality regarding sensitive information accessed and reviewed.
  • Basic proficiency in computer usage.
  • Ability to move freely, reach, bend, and perform light lifting tasks.
  • Follows proper body mechanics while executing daily responsibilities and adheres to specific OSHA guidelines.
  • Consistent attendance to meet standard job expectations.

EDUCATION

  • High School Diploma or G.E.D. is required.
  • Preferred: Vocational or Technical College certification.

EXPERIENCE

  • At least one year of experience in the healthcare sector is required.
  • Preferred: Experience in pre-certification or billing.
  • Above-average computer and typing skills are essential.
  • Proficient use of the numeric keypad for data entry is necessary.
  • Familiarity with medical terminology is advantageous.

OTHER QUALIFICATIONS

  • Basic understanding of Medicaid, Medicare, and Commercial Insurance regulations.
  • Strong analytical and organizational skills are required.
  • Excellent attention to detail, communication, and documentation abilities.
  • Prior experience in public relations is necessary.
  • Proficient in operating computer systems and business machinery.
  • Ability to interact with patients courteously and possess strong telephone communication skills, especially in challenging situations.
  • Must be able to engage with the public professionally and explain patient charges in detail.
  • Exemplary interpersonal communication skills and a professional appearance are required.

JOB SPECIFIC DUTIES AND PERFORMANCE STANDARDS

  • Commitment to the Standards of Performance and the Mission and Vision statements of CRMC and Financial Counseling.
  • Responsible for accurately identifying patients, creating patient accounts with correct insurance details, and maintaining an acceptable accuracy rate.
  • Schedule patients via telephone communication with physician offices and/or patients upon receipt of case sheets in the appropriate information system, verifying insurance benefits through various systems before patient appointments.
  • Determine primary insurance responsibilities in cases requiring coordination of benefits and obtain necessary prior authorization.
  • Inform physician offices of any potential delays or changes in testing schedules.
  • Review schedules prior to patient pre-registration to ensure prior authorization has been secured.
  • Deliver exceptional customer service to all patients and their families, promoting a positive image of CRMC.

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