Customer Service Ambassador
1 day ago
Job Summary
Unique Loom LLC is seeking a highly skilled and passionate Customer Service Ambassador to join our team. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences through proactive and reactive communication.
Key Responsibilities:
- Provide outstanding customer service in each interaction, ensuring a positive and memorable experience.
- Communicate effectively with customers through various channels, including chat, email, and phone calls, while adhering to company guidelines.
- Demonstrate a customer-centric mindset, prioritizing their needs and concerns.
- Offer general information about our floor covering products, processing orders, and providing order status updates.
- Resolve customer complaints in a patient and empathetic manner, ensuring their satisfaction.
- Process finance requests, including refunds and invoice queries.
- Perform other duties as directed by management.
Requirements:
- Associate's or Bachelor's degree (preferred).
- Experience in call centers (preferred).
- Typing skills: 38+ wpm (required).
- Dependable home internet connection.
- Professional communication skills (verbal and written).
- Assertive and positive attitude.
- Able to work under pressure and multitask.
- Full-time availability with flexibility to work weekends and holidays.
- Technical skills: utilizing multiple computer screens and platforms with speed and accuracy.
What We Offer:
- FREE MEDICAL BENEFITS with our HSA medical plan.
- Vision, Dental, Life, Short & Long Term insurance.
- Bi-weekly pay.
- Paid Time Off.
- Matching 401K.
- Employee Discounts on products.
- Employee Assistance Program.
- TicketsatWork.
- Temporarily remote working.
- Monthly sales bonuses.
- Paid training.
- Career pathways for professional advancement and personal growth.
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