Customer Service Representative

3 days ago


Fort Mill, South Carolina, United States Autobahn Full time

**Job Summary**

The Customer Service Representative receives cash from customers and employees in payment for goods and services and records the amount received in an accurate manner. He/she is sometimes the customers last contact with the dealership and therefore, must represent the dealership in a friendly, professional manner. The Customer Service Representative provides assistance to the accounting office as directed on an individual task basis.

**Key Responsibilities:**

  • Calculate the customers bill using the dealerships computer system.
  • Receive cash, checks and credit card payments from customers and record the amount received on the repair order and/or counter ticket.
  • Make change accurately and issue receipts to customers.
  • Ascertain and record totals of counter tickets and repair orders and verify against all cash, checks and credit card payments on hand at end of shift.
  • Work with department managers to keep abreast of new products and services offered by the dealership and any changes in price.
  • Refer customers who have additional questions (e.g. questions about their repair order) to the service advisor or other appropriate individual.
  • Handle customer complaints with integrity and poise and take or refer the complaining customer to the appropriate individual for further communication.
  • Give cash refunds accurately to customers for approved returned merchandise.
  • Maintain service files timely.
  • Perform receptionist duties as requested.
  • Perform other duties as assigned by management.

**Requirements:**

  • Ability to read and comprehend instructions and information.
  • Basic skills with computer and other office machines (copier, credit card machine, telephone, adding machine) necessary to perform the cashiering/clerical duties.
  • Professional personal appearance.
  • Ability to work well with customers and present a friendly, helpful attitude at all times.


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