Customer Service Representative

4 days ago

Fort Mill, South Carolina, United States Food Lion Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our front-end team, you will be responsible for providing exceptional customer service, ensuring a positive shopping experience for our customers, and maintaining a clean and organized store environment.

Key Responsibilities
  • Provide fast, easy, flexible, and friendly service to customers, achieving Food Lion customer service standards.
  • Assist customers with their shopping needs, answering questions and resolving issues in a professional and courteous manner.
  • Unload customers' groceries from carts to belts, ensuring efficient and accurate checkout processes.
  • Check the bottom of every cart and under all baby seats for items before completing an order.
  • Follow correct bagging procedures, using the correct type of bags for each item.
  • Scan customers' orders and handle payment transactions, adhering to standard practice.
  • Maintain accurate cash control, following procedures for handling cash, checks, coupons, gift cards, partner cards, food stamps, and WIC vouchers.
  • Identify customers needing assistance and offer to take their order to their car, including Food Lion To-Go orders.
  • Maintain alertness and call for assistance when needed to service customers, adhering to service standards.
  • Check prices quickly and accurately, ensuring accuracy and efficiency in the checkout process.
  • Be courteous and helpful to other associates, maintaining a positive and respectful work environment.
  • Wear the Food Lion uniform with apron, complete with name badge, when on duty, and maintain a neat and clean appearance, adhering to the Food Lion dress code.
  • Retrieve shopping carts from the parking lot and cart corrals, utilizing the tether strap, and ensure the front-end area is clean and organized.
  • Report any register malfunctions to the Customer Service Manager or MOD, and ensure the MVP savings center KIOSK is filled with paper and properly working.
  • Observe and correct all unsafe conditions that could cause associate or customer accidents, and notify QA of any cleaning issues or maintenance required on the front end.
  • Successfully complete computer-based training (CBT) and training aid courses, and perform tasks as assigned by management.
Requirements
  • High school graduate or equivalent preferred.
  • Effective communication and customer service skills.
  • Ability and willingness to learn multiple tasks and technical requirements of the job.
  • Ability to perform the technical requirements of cashier and service center.
  • Must meet minimum age requirements to perform specific job functions.
  • Must be able to meet the physical requirements of the position, with or without reasonable accommodations.
Physical Requirements
  • Ability to use computers, smart devices, and other communication systems required to perform job functions.
  • Perform repetitive hand and arm motions.
  • Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion.
  • Pull or push up to 75 lbs. on occasion.
  • Stand 100% of the time, frequently walking short distances.
  • Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers, and household cleaners.
  • Use hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash register, lottery machine (where applicable), scanner, computer, and calculator.
  • Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level.
  • Meet established volume activity standards for the position.
  • Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time.
  • Have sufficient visual ability to check ID cards, checks, invoices, and other written documents.

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