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Member Services Representative

2 months ago


St Clairsville OH USA, United States Planet Fitness Full time
{"h1": "Member Services Representative", "p": "At Planet Fitness, we're committed to creating a judgement-free zone where our members can achieve their fitness goals. As a Member Services Representative, you'll play a vital role in delivering exceptional customer service to our members, ensuring they feel welcome and supported every time they visit our club.

Your responsibilities will include:

* Greeting members and guests with a smile and providing top-notch customer service
* Answering phone calls and responding to member inquiries in a timely and professional manner
* Checking members in, touring, and signing up new members
* Maintaining a clean and organized front desk area and lobby
* Assisting with club cleanliness and maintenance, including regular cleaning of equipment and facilities

If you're a people person with a passion for delivering exceptional customer service, we want to hear from you

**Why work at Planet Fitness?**

* Contribute to changing people's lives every day by helping us create a healthier planet
* Work alongside an amazing group of talented, dynamic professionals
* Enjoy a comprehensive benefits package, including medical, dental, vision insurance, and 401(k) and Roth retirement savings plans
* Take advantage of our free Black Card membership and other perks

**Requirements:**

* 18 years of age or older
* High school diploma or GED equivalent
* Prior customer service experience preferred
* Ability to work in a fast-paced environment and maintain a positive attitude
* Physical ability to perform CPR/AED in the event of a medical emergency

**What we offer:**

* Medical, dental, vision insurance
* PTO - paid time off
* Free Black Card membership
* 401(k) and Roth retirement savings plans
* Healthcare and dependent care flexible spending accounts
* STD, LTD, term life insurance, and other benefits

**Note:** We participate in E-Verify for all Utah locations. Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state, and federal law.

We're an equal opportunity employer and welcome applications from diverse candidates.