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Customer Service Representative

4 weeks ago


Saint Clairsville, Ohio, United States Planet Fitness Full time
Customer Service Representative

As a Customer Service Representative at Planet Fitness, you will be responsible for providing exceptional customer service to members, prospective members, and guests. Your primary goal will be to ensure an exceptional "Judgement Free" member experience.

Key Responsibilities:
Greet members and guests in a friendly and welcoming manner
Answer phones and assist callers with various questions
Conduct beverage or merchandise purchases on the point-to-sale system
Utilize the POS system to assist with new membership cards, change of address, and billing or payment questions
Maintain a clean and orderly front desk area and lobby

Requirements:
Exceptional customer service skills
Prior customer service experience preferred
Ability to talk continually in person or on the phone during shift
Maintain physical ability to administer CPR in the event of a medical emergency
Ability to see in normal visual range with or without correction
Ability to hear in the normal audio range with or without correction

Benefits:
Medical, dental, and vision insurance
401(K) and Roth retirement savings plans
Healthcare and dependent care flexible spending accounts
Equal opportunity employer

Join the Planet Fitness Team
At Planet Fitness, we're committed to enhancing people's lives with an affordable, high-quality fitness experience. We're seeking top talent to join our team and help us create a healthier planet.