Service Technician

2 weeks ago


Cambridge, Massachusetts, United States Valvoline Instant Oil Change Full time

About the Job

We are seeking a skilled and detail-oriented Service Technician to join our team at Valvoline Instant Oil Change. As a key member of our team, you will be responsible for providing exceptional customer service while performing routine maintenance and repairs on vehicles.

Job Summary:

  • Provide top-notch customer service and address any concerns or questions.
  • Perform oil changes, filter replacements, and lubrication services for vehicles.
  • Inspect vehicles for potential issues or areas requiring attention.
  • Conduct basic maintenance tasks such as tire rotations and fluid level checks.
  • Maintain a clean and organized work environment.
  • Follow safety protocols and guidelines to ensure a safe working environment.

Responsibilities:

  1. Inspecting and replacing car lights and wipers.
  2. Checking fluid levels and adding fluids to vehicle when necessary.
  3. Inspecting/Replacing engine air filter and cabin air filter.
  4. Adding oil to engine in the proper amount based on specifications of vehicle make/model.
  5. Removing/rotating/lifting/reinstalling tires for tire rotation service.
  6. Lubricating necessary components of the chassis/driveline.
  7. Performing additional services on cooling systems and transmissions.
  8. Performing second checks by visually verifying and performing proper callouts to ensure all necessary services have been performed correctly.
  9. Able to move from bay to bay to perform services on multiple vehicles.
  10. Frequently ascending/descending stairs/catwalks/stepstools to retrieve vehicle parts (filters, wipers, etc.) or perform services top side or underneath the vehicle (drain oil, replace filter, differential services, lubrication).
  11. Able to work for extended periods of time with arms above your head when performing services underneath the vehicle on a catwalk.
  12. Constantly positioning self to perform required services under the hood, related to tires, or on catwalk working underneath the vehicle.
  13. Able to move/transport items up to approximately 50 pounds.
  14. Able to work with tools to perform duties in tight sometimes hard to reach areas.
  15. Communicating verbally and receiving verbal communication to ensure services are performed accurately, safely, and in the proper order.

Requirements:

  • Attention to detail and ability to follow instructions.
  • Excellent problem-solving skills.
  • Strong customer service and communication skills.
  • Ability to work in a fast-paced environment and handle multiple tasks.
  • Able to learn and follow the VIOC SuperPro process for all services.
  • Achieve SuperPro certification.
  • Must have reliable transportation.

Benefits:

  • Paid on-the-job training.
  • No late evenings – Most locations close by 7pm.
  • Competitive pay set at $19.25 per hour.
  • Now offering DailyPay Have the flexibility to get paid daily.
  • Promoting from within – 95% of upper-level management started out in an entry-level position.
  • Tuition Reimbursement.
  • Employee Discount – 50% off most services for up to 2 vehicles.
  • Paid vacation and holidays.
  • Medical, Dental, Vision, and 401(k) Savings plan.

Salary Information:

The estimated salary range for this position is between $19.25 and $25.00 per hour, depending on experience and qualifications.



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