Customer Service Representative

1 week ago


Tucson, Arizona, United States Sherwood Village Assisted Living & Memory Care Full time
Job Summary

We are seeking a highly organized and customer-focused individual to join our team as a Receptionist at Sherwood Village Assisted Living & Memory Care. As the first point of contact for visitors and callers, you will provide a warm and welcoming experience for residents, staff, and guests.

Key Responsibilities:
  • Maintain a clean and organized reception area, ensuring a positive impression of our community.
  • Provide exceptional customer service, greeting visitors and answering calls in a professional and courteous manner.
  • Manage resident services and community tasks, seeking support as needed from administrative staff.
  • Ensure compliance with our Core Values and Code of Conduct, as well as Resident Rights and HIPAA policies.
  • Stay up-to-date on community services and provide accurate information to visitors and callers.
  • Operate the paging/telephone system, answering calls and taking messages as required.
  • Prepare and distribute outgoing community mail, and sort and distribute incoming mail to departments.
  • Maintain accurate records of residents and staff, and report equipment malfunctions to maintenance personnel.
  • Perform clerical tasks associated with resident admission, discharges, and readmission, as assigned.
  • Provide administrative support to departments, including typing, copying, and faxing.
  • Attend staff meetings and participate in community events.

This role plays a vital part in creating a positive and welcoming environment for our residents, staff, and guests. If you are a friendly and organized individual with excellent communication skills, we encourage you to consider this opportunity.

Sherwood Village Assisted Living & Memory Care is a leading provider of senior living services, committed to delivering high-quality care and support to our residents. We are an equal opportunity employer, dedicated to evaluating qualified applicants without regard to protected characteristics.



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