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Technical Support Specialist
2 months ago
NiSUS Technologies Corporation is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical support and troubleshooting to network, desktop, and/or systems hardware and software.
Key Responsibilities:- Technical Support: Provide technical support and troubleshooting to network, desktop, and/or systems hardware and software.
- Coaching and Guidance: Coach and provide guidance to less-experienced professionals.
- Problem Identification: Apply basic diagnostic techniques to identify problems, investigate causes, and recommend solutions.
- Remote Support: Provide remote support access through desktop mirroring and other remote access applications for worldwide sites.
- Cloud Infrastructure Support: Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure.
- Equipment Installation and Maintenance: Modify, move, and install new equipment.
- Technical Tasks: Perform technical tasks and provide site support.
- Problem Resolution: Perform integrity testing and interviews customers to gather information about problems.
- Issue Escalation: Interface with our Tier 2 technical support team and our Availability Management team to escalate any issues that require additional assistance to resolve.
- Data Transfer: Perform Data Transfer Agent requests to transfer files between networks.
- Education: High School or GED and 10 years of experience or a Bachelor of Science and 5 years of experience.
- Hardware Installation: Hardware Installation.
- Installation Maintenance: Installation Maintenance.
- Maintenance & Repair: Maintenance & Repair.
- Microsoft Software Applications: Microsoft Software Applications.
- Microsoft Windows System Administration: Microsoft Windows System Administration.
- Remote Desktop Administration: Remote Desktop Administration.
- Technology Knowledge: Technology Knowledge.
- Travel: Travel.
- A+
- Network+
- CCNA Security
- CySA+
- GICSP
- GSEC
- Security+
- CND
- SSCP
- CASP
- CCNP Security
- CISA
- CISSP
- GCED
- GCIH
- CCSP
- Health & Life Insurance
- Dental Insurance
- Disability Insurance
- 401K Retirement Plan with Matching
- Tuition Assistance
- Vacation and Sick Leave
- Hiring Bonuses
- Referral Recruitment Program