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Technical Support Specialist

2 months ago


Annapolis Junction, Maryland, United States NiSUS Technologies Corporation Full time
Job Description

NiSUS Technologies Corporation is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical support and troubleshooting to network, desktop, and/or systems hardware and software.

Key Responsibilities:
  • Technical Support: Provide technical support and troubleshooting to network, desktop, and/or systems hardware and software.
  • Coaching and Guidance: Coach and provide guidance to less-experienced professionals.
  • Problem Identification: Apply basic diagnostic techniques to identify problems, investigate causes, and recommend solutions.
  • Remote Support: Provide remote support access through desktop mirroring and other remote access applications for worldwide sites.
  • Cloud Infrastructure Support: Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure.
  • Equipment Installation and Maintenance: Modify, move, and install new equipment.
  • Technical Tasks: Perform technical tasks and provide site support.
  • Problem Resolution: Perform integrity testing and interviews customers to gather information about problems.
  • Issue Escalation: Interface with our Tier 2 technical support team and our Availability Management team to escalate any issues that require additional assistance to resolve.
  • Data Transfer: Perform Data Transfer Agent requests to transfer files between networks.
Requirements:
  • Education: High School or GED and 10 years of experience or a Bachelor of Science and 5 years of experience.
  • Hardware Installation: Hardware Installation.
  • Installation Maintenance: Installation Maintenance.
  • Maintenance & Repair: Maintenance & Repair.
  • Microsoft Software Applications: Microsoft Software Applications.
  • Microsoft Windows System Administration: Microsoft Windows System Administration.
  • Remote Desktop Administration: Remote Desktop Administration.
  • Technology Knowledge: Technology Knowledge.
  • Travel: Travel.
Certifications:
  • A+
  • Network+
  • CCNA Security
  • CySA+
  • GICSP
  • GSEC
  • Security+
  • CND
  • SSCP
  • CASP
  • CCNP Security
  • CISA
  • CISSP
  • GCED
  • GCIH
  • CCSP
Benefits:
  • Health & Life Insurance
  • Dental Insurance
  • Disability Insurance
  • 401K Retirement Plan with Matching
  • Tuition Assistance
  • Vacation and Sick Leave
  • Hiring Bonuses
  • Referral Recruitment Program