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IT Support Specialist

2 months ago

Annapolis, Maryland, United States General Dynamics Full time
Job Title: IT Support Specialist

Transform technology into opportunity as an IT Support Specialist with General Dynamics Information Technology (GDIT). A career in enterprise IT means connecting and enhancing the systems that matter most.

About the Role

As an IT Support Specialist, you will help ensure today is safe and tomorrow is smarter. Our work depends on an IT Support Specialist joining our team to provide technical support and troubleshooting services for incoming queries and issues related to computer systems, software, and hardware.

Key Responsibilities
  • Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software
  • May coach and provide guidance to less-experienced professionals
  • Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions
  • Provides remote support access through desktop mirroring and other remote access applications for worldwide sites
  • Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure
Requirements
  • 3+ years of related experience
  • Installs, modifies, and repairs computer hardware and software both in person and using remote access tools
  • IAT Level 1 certificate is required within 6 months of start date
  • Security Clearance Level: TS/SCI w/Poly
What We Offer
  • 401K with company match
  • Comprehensive health and wellness packages
  • Internal mobility team dedicated to helping you own your career
  • Professional growth opportunities including paid education and certifications
  • Cutting-edge technology you can learn from

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.