Hospitality Floor Manager
2 weeks ago
Job Summary
Quilt and Co, a unique multi-floor tasting room and wax dipping experience in downtown Napa, seeks a dynamic supervisor to support our tasting room staff. This full-time hourly position is responsible for supervising and training the Tasting Room staff during service, hosting guests, and ensuring all standards are being followed while providing exceptional guest experiences.
Key Relationships
• Hospitality General Manager
• Tasting Room Chef
• Tasting Room Supervisor
• Hospitality staff
• Direct-to-Consumer Team
• Sales Team
• Customers
• Vendors
Key Responsibilities and Accountabilities
General:
- Supervise Hospitality staff daily, ensuring brand standards for service and experiences are being followed
- Provide genuine and warm interactions with guests, demonstrating sincere engagement
- Host guests for our waxing experience when needed
- Act as a resource to immediately resolve staff and guest issues
- Train and onboard new Hospitality staff
- Experience in scheduling and forecasting staff needs
- Provide content to support marketing efforts
- Provide coverage for Hospitality Team member breaks
- Responsible for service inventories of wine, glassware, and collateral
- Reconcile cash transactions on a daily basis
- Responsible for opening or closing the Tasting room as needed
- Additional duties as assigned by the Hospitality General Manager
Job Requirements/Qualifications
• Previous tasting room supervisory experience in a fast-paced environment
• Experience in hiring, training, and mentoring staff with the ability to lead in a high-stress environment
• Strong wine knowledge required; wine certification preferred
• Proficiency in Tock, Commerce 7, RedChirp software, and Microsoft Office Suite (Outlook, Word, Excel) highly preferred
• Ability to work a flexible schedule, including evenings, weekends, and some holidays as required
• Ability to carry up to 50 lbs regularly
• Ability to climb multiple flights of stairs several times per day
• Ability to interact comfortably with guests and staff in English
• CA Food handler and RBS certifications required
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