Customer Service and Relationship Manager

4 days ago


New Bern, North Carolina, United States AlphaGraphics Full time
Company Overview
AlphaGraphics of New Bern is a leading commercial printing company in North Carolina, offering a wide range of marketing solutions. Our team is dedicated to delivering exceptional customer experiences through our state-of-the-art facilities and expert staff.

Job Summary
We are seeking a highly motivated Customer Service Representative (CSR) to join our tight-knit team. The ideal candidate will be responsible for establishing and maintaining positive relationships with customers by ensuring their requirements and needs are met. This role will involve managing orders, tracking production, and communicating with customers on order status and changes in the production schedule.

Key Responsibilities
* Assist the executive team with managing orders and tracking production* Suggest appropriate products and services to meet customer needs and budget* Follow up on leads and referrals resulting from telephone calls, marketing, and email activity* Demonstrate the ability to carry on a business conversation with customers* Prepare estimates and establish/maintain estimate follow-up procedures* Communicate with customers on order status and changes in the production schedule* Execute a variety of marketing functions, including mailings, thank you cards, website, social media, etc.* Help as needed with reports, close-out, invoices, and required paperwork* Identify and resolve customer satisfaction issues* Establish and maintain effective team relationships with all support departments* Manage the oversight of jobs through the prepress and production process

Requirements and Qualifications
* High school diploma or GED required* At least two years in retail, inside sales, customer service or executive assistant work* Experience resolving customer satisfaction issues* Experience working under pressure with multiple tasks/projects* Proficient computer and internet skills, including Microsoft Office suite* Strong verbal and written communication skills* Basic math skills* Strong organizational and time management skills* Familiarity with Adobe tools a plus* Salary: $16.00 - $18.00 per hour*

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