Customer Service Team Member

2 days ago


New Bern, North Carolina, United States AlphaGraphics Full time

Are you a customer-focused individual looking for a challenging role in sales and account management? We are seeking an experienced Customer Service Representative to join our team at AlphaGraphics, where you will have the opportunity to work with clients from various industries and provide exceptional service.

About Us

At AlphaGraphics, we pride ourselves on being a leading provider of marketing solutions. Our state-of-the-art facilities and expert staff enable us to offer a wide range of services, including digital printing, signage, and design. As a member of our team, you will be part of a dynamic and growing organization that is committed to delivering high-quality products and services.

Job Summary

We are seeking a highly motivated and organized individual to fill the position of Customer Service Representative. In this role, you will be responsible for managing client relationships, providing excellent customer service, and ensuring that all orders are fulfilled efficiently and effectively.

The ideal candidate will have experience in a customer-facing role, excellent communication skills, and the ability to work well under pressure. You will also have a strong understanding of sales and account management principles and be able to analyze data to identify trends and opportunities.

Key Responsibilities
  • Manage client relationships and ensure that their needs are met
  • Provide excellent customer service through effective communication and problem-solving
  • Process orders and fulfill client requests in a timely manner
  • Work closely with other departments to ensure seamless order fulfillment
Requirements
  • High school diploma or equivalent required
  • At least two years of experience in customer service or sales
  • Excellent communication and interpersonal skills
  • Ability to work well under pressure and meet deadlines
  • Familiarity with Microsoft Office suite
Compensation and Benefits

We offer a competitive salary range of $16-$18 per hour, depending on experience. Additionally, we provide a comprehensive benefits package, including health insurance, 401(k) matching, and paid time off.



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