Customer Service Representative

3 weeks ago


New Bern, North Carolina, United States Kimbrell's Furniture Full time
Company Overview
Kimbrell's Furniture has been a leading furniture retailer in the Carolinas for over 100 years. With a rich history dating back to 1915, we have grown from a single store with two employees to over 50 stores serving hundreds of customers. Our mission is to provide dependable quality furniture at the best value while offering easy financing and exceptional customer service.

Sales and Job Responsibilities
As a Sales Associate, you will be the public face of Kimbrell's Furniture, responsible for assisting customers with their questions about our products and services. You will be expected to maintain a professional attitude, updating your knowledge of our products, services, and policies continuously. Your key responsibilities include:
  • Meeting and communicating with customers in a courteous and professional manner.
  • Promptly resolving customer complaints and ensuring maximum client satisfaction.
  • Achieving established sales goals and driving sales through excellent customer service.
  • Directing customers to merchandise within the store and maintaining an orderly appearance throughout the sales floor.
  • Introducing promotions and opportunities to customers and cross-selling products to increase purchase amounts.

Requirements and Qualifications
To be successful as a Sales Associate, you must possess excellent selling, communication, and negotiation skills. You should be enthusiastic, friendly, and energetic, with a genuine desire to provide outstanding service to our customers. Additional requirements include:
  • Ability to work weekends and extended hours as directed by the Manager.
  • Compliance with all Kimbrell's Furniture rules and policies.
  • Acting in the best interest of Kimbrell's at all times and cooperating in any company investigation.

Benefits and Compensation
Kimbrell's Furniture offers a competitive salary range of $40,000.00 - $60,000.00 per year, depending on experience. In addition to your base salary, you will enjoy various benefits, including health insurance, dental insurance, vision insurance, and paid time off. We are an equal opportunity employer, committed to diversity and inclusion in our hiring practices.

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